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Speaker Abbas Urges Public Complaints Commission to Embrace Full Digital Transformation

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By Gloria Ikibah

Speaker of the House of Representatives, Rt. Hon. Tajudeen Abbas, has called on the Public Complaints Commission (PCC) to evolve into a fully digital ombudsman capable of real-time complaint tracking, data-driven policy analysis, and improved coordination with government ministries and agencies.

Speaker Abbas made the call during the opening session of the 2025 Global Ombudsman Summit and the 50th Anniversary celebration of the PCC, held in Abuja on Tuesday.

Represented by the Deputy Speaker, Rt. Hon. Benjamin Okezie Kalu, Speaker Abbas stressed the need for the Commission to expand its capacity, extend its reach, and adopt innovative mechanisms such as Alternative Dispute Resolution (ADR) to effectively handle public grievances.

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The Speaker noted that the time had come for the PCC to transition into a modern, technology-driven institution that not only manages complaints efficiently but also contributes to shaping legislative and executive reforms through data insights and research.

He assured that the House of Representatives will continue to provide the necessary support to strengthen the Commission and enhance its ability to deliver justice and fairness to all Nigerians.

“Additionally, expanding its reach to all states and local governments is vital to ensure justice and administrative fairness are accessible to every Nigerian”.

He said the theme of the summit, “The Effective Ombudsman Institution: A Catalyst for Good Governance” was apt.

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“It speaks directly to the essence of democratic accountability and the moral foundations of public administration. An effective Ombudsman institution serves as a guardian of fairness, an instrument of equity, and a key mechanism for restoring public trust in the machinery of governance. Where public institutions act with impunity or inefficiency, the Ombudsman provides a corrective lens, ensuring that the exercise of authority remains consistent with the values of justice, integrity, and service.

“In this way, the Public Complaints Commission plays a catalytic role in sustaining the delicate balance between the governed and the government, which in turn strengthens confidence in the state and deepening the legitimacy of our democratic institutions”, he added.

The Speaker also pledged the support of the House to enable the PCC fully realize its objectives.

“The National Assembly, as the custodian of the people’s sovereignty, recognizes the strategic importance of the PCC in promoting good governance.

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“Under my leadership, the 10th House of Representatives remains committed to strengthening the Commission through effective legislation, oversight, and resource distribution. Recently, the House has reviewed legal frameworks related to anti-corruption efforts, administrative justice, and citizen engagement to ensure coordination among key accountability bodies.

“The National Assembly will continue to play a vital role in realizing this vision. We will work with you to promote reforms that ensure the Commission’s operational independence, financial stability, and strength. The House of Representatives, through its committees, will collaborate with the PCC to review its enabling Act, improve inter-agency cooperation, and secure funding for technology, training, and outreach. We also propose a structured mechanism for regular reporting to turn the PCC’s findings into practical policy recommendations.

“This will strengthen the Commission and bolster accountability, supporting our democracy. The goal is a modern, proactive, people-centred Public Complaints Commission, internationally benchmarked, embodying the justice envisioned fifty years ago”, he assured.

The Speaker commended the Chief Commissioner, other Federal Commissioners, and the entire members staff of the PCC for their dedication to duty, saying that the Commission has consistently upheld the vision of its founders as well as remaining the moral integrity of Nigeria’s civil service.

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Established in 1975 under the military administration, the PCC was created to protect citizens from administrative abuse, arbitrariness, and inefficiency within public institutions.

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2027: Tinubu’s details incompletes as primary, secondary qualifications missing from INEC EC9 documents

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President Bola Tinubu failed to include primary and secondary school qualifications in the educational qualifications section of the personal particulars submitted to the Independent National Electoral Commission, INEC, for the 2027 presidential election.

The documents, published by INEC on Saturday in line with its revised timetable for the 2027 general election, contain the nomination papers and supporting credentials of presidential and vice-presidential candidates.

A review of Tinubu’s EC9 nomination form shows that the President listed only a Bachelor of Science (B.Sc.) degree in Business Administration obtained from Chicago State University in 1979 under the educational qualifications section.

The sections provided for his primary and secondary school qualifications were left blank.

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However, Tinubu attached copies of his university degree certificate and National Youth Service Corps, NYSC, certificate to his nomination papers.

In the form, the President stated that he was born on March 29, 1952, in Lagos and described his occupation as “Politician.”

He also declared that he worked at Mobil Nigeria Limited between 1983 and 1992 before serving as Governor of Lagos State from 1999 to 2007.

He listed his current employer as the Federal Government of Nigeria from 2023 to date and stated that he had never been dismissed from public service.

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“Greatest Threat Is Misinformation, Not Technical Glitch” – INEC Chairman Tasks Media On Osun Poll Coverage

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The Chairman of the Independent National Electoral Commission, INEC, Prof. Joash Amupitan, SAN, has described misinformation and disinformation as the greatest threat to the August 15 Osun State Governorship Election, urging the media to prioritize verified and ethical reportage.

He made the call on Saturday in Osogbo during an interactive session with media executives, describing journalists as the “Fourth Estate of the Realm” and critical stakeholders in the democratic process.

“However, your role as the Fourth Estate is critical to the survival of the process. In this final day window, the greatest threat we face is not technical failure, but the pathology of misinformation and disinformation,” the INEC Chairman said.

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“Fake news, manufactured election-day panics, and the unauthorized declaration of parallel results are direct assaults on our public peace and democratic stability.”

He said the Commission has accredited field reporters through its dedicated portal “because we want you to see everything,” and in return demanded “a commitment to verified, ethical, and dispassionate reporting.”

“Verify your facts before you broadcast. When a glitch occurs in a single polling unit, do not report it as a systemic failure across the entire state,” Prof. Amupitan charged.
“Use your channels to educate voters: remind them that No PVC means No Voting, and that vote-buying remains a criminal offense that our partners at the EFCC and ICPC have been mandated to curb.”

Giving an update on readiness, the Chairman said the just-concluded mock accreditation proved the resilience of the BVAS.
“The Bimodal Voter Accreditation System (BVAS) demonstrated optimal field resilience. On average, it took between 30 seconds to 2 minutes to successfully verify a voter using either their fingerprints or facial recognition,” he stated.
“As a result, we have increased the total number of BVAS for the election from 4,427 to 5,130 so as to service split polling units in large PUs in Ife East, Irewole, Egbedore, Ede North, Osogbo. In the process, we increased the number of back-ups from 664 to 1,328 for quick intervention in case of any malfunction.”

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Prof. Amupitan also addressed insecurity, saying INEC has moved “from reactive monitoring to proactive prevention” through ICCES. He listed hotspot LGAs to include Atakumosa East and West, Boripe, Ede North and South, Ife Central, Ifedayo, Ila, Osogbo, Ifelodun, and Oriade.

On inclusivity, he reaffirmed the Commission’s commitment to vulnerable voters.
“Democracy is incomplete if it excludes vulnerable populations. The Commission has integrated practical assistive devices across polling locations based on our disability mapping in Osun State. We have provisions for braille ballot guides for visually impaired voters; magnifying glasses for voters with albinism and low vision; EC40H poster manifests for hearing-impaired citizens and Priority Voting Queues for Persons with Disabilities (PWDs), pregnant women, nursing mothers, and the elderly,” he said.

The Chairman said 32,000 NYSC members have been engaged as ad-hoc staff via the INECPRES portal and that training for Supervisory Presiding Officers has been concluded.

“We do not care who wins the election; we only care how they win. Our sole job is to ensure that the process is clean, that every valid vote counts, and that the declaration reflects nothing but the true sovereign will of the Osun electorate,” Prof. Amupitan concluded.

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The session had in attendance National Commissioners, the Osun REC Barrister Oluwatoyin Babalola, NUJ and BON leadership, Bureau Chiefs, Editors and other senior media executives.

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Coalition want explanation over alleged BVAS failure in Osun mock accreditation exercise

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A group, aegis of Coalition of Concerned Nigeria Citizens (CCNC), has called on the Independent National Electoral Commission (INEC) to immediately explain the alleged widespread failure of the Bimodal Voter Accreditation System (BVAS) during Saturday’s mock accreditation exercise conducted ahead of the August 15 Osun State governorship election.

The group alleged that the mock accreditation, designed to test the commission’s readiness for the election, experienced significant technical challenges after commencing in selected polling units across the state, raising concerns about INEC’s preparedness for the governorship poll.

In a statement signed by its spokesperson, Comrade Raufu Sodiq, popularly known as “Oluomo Success,” the coalition claimed that although the exercise was scheduled to begin at 8:30 a.m., it started behind schedule in some polling units. It further alleged that less than 40 minutes after the exercise commenced, many BVAS machines stopped recognising fingerprints, facial features and Permanent Voter Cards (PVCs), preventing the successful accreditation of voters in the affected locations.

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Describing the development as disturbing, the group said a mock accreditation exercise should ordinarily boost public confidence in the electoral process, adding that the reported malfunction of the accreditation devices during the test exercise had instead raised questions about the commission’s level of preparedness.

The coalition argued that accreditation remains the foundation of every credible election because it determines voter eligibility and protects the integrity of the electoral process. According to the group, any failure at that stage could undermine public confidence in the outcome of the election if not urgently addressed.

CCNC also queried why such challenges allegedly occurred despite what it described as years of preparation and substantial public investment in electoral technology. It called on the Osun Resident Electoral Commissioner and the national leadership of INEC to provide a comprehensive explanation on the cause of the reported BVAS malfunction and disclose measures being taken to prevent a recurrence during the August 15 governorship election.

Among its demands, the coalition asked INEC to clarify whether the reported glitches resulted from software, hardware or configuration problems, explain its contingency plans for the 3,763 polling units across Osun State, replace any faulty BVAS machines and consider conducting another mock accreditation exercise before the election to restore public confidence.

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“We believe in strong democratic institutions and do not want to see INEC fail. However, public confidence must be built on competence, transparency and accountability. The people of Osun deserve an election where every eligible voter can cast their vote without avoidable technological failures,” the statement read.

The group further urged the Chairman of INEC to personally address Nigerians before the governorship election by explaining the outcome of the mock accreditation exercise, outlining corrective measures and assuring voters that all identified technical challenges would be resolved before Election Day.

INEC had organised the mock accreditation exercise to assess the functionality of the BVAS and other electoral processes ahead of the governorship election scheduled for August 15 across the state’s 3,763 polling units.

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