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Telcos to Credit Users for Service Failures Under Tougher NCC Rules
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By Gloria Ikibah
Nigeria’s telecoms regulator has directed network operators to compensate subscribers with airtime where poor service delivery has been confirmed, signalling a firmer stance on consumer protection.
The Nigerian Communications Commission (NCC) said the move forms part of a strengthened enforcement regime aimed at improving network performance and holding operators accountable for persistent shortcomings.
The Executive Vice Chairman, Dr Aminu Maida, outlined the development at a media briefing in Abuja on Thursday, where he detailed fresh compliance measures being rolled out across the sector.
Under the new approach, operators will be required to provide airtime credits to affected customers in areas where they have failed to meet the commission’s minimum quality standards. The obligation rests entirely on the service providers, rather than the regulator.
The commission said it is now relying on more precise monitoring tools that track network performance at local government level. This allows regulators to identify specific locations and timeframes where service quality falls below expectations, rather than relying on broad or general complaints.
Maida said the targeted system will make enforcement more effective, ensuring that compensation is tied directly to verified lapses in service delivery.
The directive covers network failures recorded between November 2025 and January 2026 across several operators, marking one of the most concrete steps yet by the regulator to address ongoing consumer frustrations in the telecoms sector.
“Eligible subscribers will receive airtime credits with notifications explaining the cause and value of the compensation,” he said.
He added that notifications would improve transparency and help users understand why compensation was applied to their accounts.
Maida noted the commission has significantly strengthened its monitoring systems to capture real-time, location-specific service performance data.
“These systems ensure enforcement reflects actual user experience rather than generalised industry averages,” he said, highlighting improved regulatory precision.
He added that operators are required to implement the compensation directly, while the NCC provides oversight to ensure compliance.
“Independent checks will confirm that affected subscribers are properly credited,” he said, noting sanctions for non-compliance may follow.
Maida said the initiative formed part of broader reforms aimed at improving accountability and service standards within the telecommunications sector.
“Operators failing to meet obligations will face stricter enforcement measures,” he warned, signalling tougher regulatory action ahead.
He stressed that improving service quality required both sustained infrastructure investment and stronger operational discipline by network providers.
“Service providers must maintain performance standards consistently across all regions, including underserved and rural areas,” he said.
Maida reiterated the NCC’s commitment to balancing consumer protection with industry sustainability and long-term sector growth.
“Operators must take responsibility for the quality of experience delivered to subscribers,” he said, urging greater corporate accountability.
He added that the commission remained committed to ensuring Nigerians received value for money spent on telecom services nationwide.
“Persistent poor service quality is no longer acceptable under current regulatory direction,” he said, emphasising zero tolerance for continued lapses.
News
Step-By-Step Guide To Apply For 2026 FRSC Recruitment
The Federal Road Safety Corps (FRSC) has opened its recruitment portal for the 2026 nationwide recruitment exercise, inviting qualified Nigerians to apply for vacancies across its Officer, Marshal Inspectorate and Road Marshal Assistant cadres.
The application portal will remain open for four weeks, while the Corps has emphasised that the recruitment exercise is free of charge and warned applicants against paying anyone for employment.
Interested applicants are advised to ensure they meet the eligibility requirements for their preferred cadre before beginning the registration process.
Below is a step-by-step guide on how to apply for FRSC recruitment.
Step 1: Confirm your eligibility
Applicants must be Nigerian citizens by birth, medically, physically and psychologically fit, single, and of good character with no criminal record.
Male applicants must be at least 1.65 metres tall, while female applicants must have a minimum height of 1.58 metres.
Step 2: Choose your preferred cadre
Applicants should select the cadre that matches their qualifications.
Officer Cadre: B.Sc., B.A., HND, MBBS, LLB, B.Pharm or B.Eng., with a valid NYSC discharge or exemption certificate. Age limit: 18 to 35 years.
Marshal Inspectorate Cadre: ND, NCE, Registered Nurse/Midwife (RN/RM) or CHEW qualification. Age limit: 18 to 30 years.
Road Marshal Assistant Cadre: Minimum of three to five O’Level credits, including English Language and Mathematics. Age limit: 16 to 30 years.
Drivers and Riders: O’Level qualification, valid driver’s licence and relevant trade certificate where applicable. Heavy truck drivers must be between 26 and 40 years.
Step 3: Get your documents ready
Before starting the application, applicants should have the following:
National Identification Number (NIN)
Primary and secondary school certificates
Tertiary institution certificates and transcripts (where applicable)
NYSC discharge or exemption certificate
Local Government Certificate of Origin
Birth certificate or age declaration
Recent passport photograph
Valid email address and phone number
Step 4: Visit the recruitment portal
Go to the official FRSC recruitment portal at recruitment.frsc.gov.ng and create an applicant account using your email address, phone number and NIN. Applicants are advised to avoid unofficial websites.
Step 5: Verify your account
After registration, check your email for the activation link sent by the FRSC and verify your account before proceeding with the application.
Step 6: Complete the application form
Log in to the portal, choose your preferred cadre and accurately fill in your personal information, educational qualifications, contact details, next-of-kin information and work experience where applicable.
Step 7: Upload your credentials
Upload scanned copies of the required documents and passport photograph, ensuring all files meet the specified requirements.
Step 8: Submit and print your acknowledgement slip
Review your application carefully before clicking the submit button.
Applicants are advised to print the completed application form and acknowledgement slip immediately after submission, as both documents will be required during the screening and Computer-Based Test (CBT) for shortlisted candidates.
The FRSC reiterated that the recruitment exercise is free and urged applicants to report anyone demanding payment or promising employment in exchange for money.
News
Ooni debunks report over conferment of chieftaincy title on Baba Ijesha
The Permanent Chairman of the Southern Nigerian Traditional Rulers Council (SNTRC), Arole Oodua Olofin Adimula and the Natural Head of the Oduduwa race worldwide, the Ooni of Ife, Ooni Adeyeye Enitan Ogunwusi, Ojaja II, has rubbished reports circulating on social media alleging that he conferred a chieftaincy title on popular Nollywood actor and comedian, James Olanrewaju, popularly known as Baba Ijesha.
In a statement on Saturday by the Director of Media and Public Affairs, Ooni’s Palace, Otunba Moses Olafare said the Ooni clarified that although he warmly received the actor and his wife at the Ile Oodua Palace on Wednesday to celebrate the birth of his son and presented him with a brand-new car and cash gifts as a demonstration of his fatherly love and royal generosity, no chieftaincy title was conferred on him.
According to him, the expression “Awada Konge Oduwa,” which Baba Ijesha later described on his social media pages as a chieftaincy title, was merely a light-comedy remark made by the Ooni during a relaxed interaction in recognition of the actor’s outstanding career as a comedian.
The remark was never intended to constitute a formal installation or conferment of a traditional title.
The Ooni noted that Baba Ijesha, as an indigene of Ile-Ife and a proud son of the source, is deserving of honour and could be considered for a chieftaincy title in the future.
However, no such title has been conferred on him.
“The conferment of chieftaincy titles in Ile-Ife remains a sacred traditional process governed by established customs, consultations and traditional rites, which are publicly conducted in accordance with the age-long traditions of the source. None of these customary procedures took place during the actor’s visit to the Palace, “he said.
While appreciating Baba Ijesha for acknowledging the royal kindness extended to him and his family, the Ooni urged media organisations and members of the public to disregard reports claiming that the actor has been installed as the “Awada Konge Oduwa” or conferred with any chieftaincy title.
The Ooni reaffirmed his commitment to celebrating and supporting deserving sons and daughters of Ile-Ife and the Oodua race at large while preserving the sanctity, dignity and integrity of the revered traditional institution of chieftaincy.
News
Presidency Orders DSS, EFCC To Probe Govt Officials Linked To PFIPC Scandal
The Presidency has called on security and anti-graft agencies to identify, arrest and prosecute government officials who may have collaborated with Prince Matthew Adeniyi Adeyemi in the alleged operation of two fictitious federal government agencies.
Adeyemi is accused of creating the Presidential Foreign Intervention Promotion Council and the Presidential Economic Advisory Council using allegedly forged documents purportedly linked to the Presidency.
In a statement on his verified X handle, the Senior Special Assistant to President Bola Ahmed Tinubu on Media and Publicity, Temitope Ajayi, said investigators must go beyond Adeyemi and expose the internal network that allegedly enabled him to operate for an extended period.
Ajayi urged the Department of State Services (DSS), the Nigeria Police Force (NPF) and the Economic and Financial Crimes Commission (EFCC) to investigate all officials within public institutions who may have aided the alleged scheme.
According to Ajayi, much of the public debate has ignored the fact that government institutions detected the alleged fraud and acted on it.
He said officials of the Nigerian Investment Promotion Commission, working with officers of the Ministry of Foreign Affairs, first discovered inconsistencies in Adeyemi’s operations and reported the matter to the appropriate authorities.
“Contrary to the anything-goes narrative being promoted, it was the system itself that raised the red flag and dealt with it administratively,” Ajayi said.
He, however, acknowledged that the suspect could not have operated for long without help from insiders.
“What is not in doubt is that internal collaborators enabled Adeyemi to get this far. That is precisely what investigators from the DSS, the Police and the EFCC must now unravel.
“The criminal network within the affected institutions must be dismantled and everyone found to have played a role should be arrested and prosecuted,” he said.
The Presidency had earlier disowned the disowned the two organisations, insisting that they did not exist as government agencies.
It also maintained that the Chief of Staff to the President, Femi Gbajabiamila, neither authorised Adeyemi’s activities nor had any connection with them.
“In Nigeria, the easiest and most believable allegation anyone can throw at a public officer is corruption.
“Once that accusation is thrown into the mix, the water is polluted, the lines are blurred and everyone is kept busy arguing over distractions rather than the real issues,” he wrote.
He described Adeyemi as “an irredeemable con artist” who was using allegations against the Chief of Staff as “his last straw” to avoid criminal liability.
The Presidency insisted that the case should not be framed as evidence of complicity at the highest levels of government, but as an alleged fraud uncovered by the system itself.
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