Angry Gotv subscribers demand refund as major channels shut down.
Hear them below:
“I was shocked when I couldn’t find any of the sports channels. I thought there might be an issue with the antenna, so I tried changing the location, but the problem persisted.
“I checked the menu for any messages to customers about the disruption, but there was nothing. It was a catastrophe,” Sanjo lamented.
Another subscriber, Adebola Oluwatosin, who identified himself as a devoted Real Madrid fan, while demanding compensation from MultiChoice for the service failure, described his experience on Tuesday as disturbing.
“If I knew something was wrong with them (GoTV), I would stay with my friend who owns a DSTV to see the Real Madrid and Borussia Dortmund match.
“I bought fuel because there was no power supply at the time, only to find that all the sports channels had disappeared. I had just paid for a subscription of 13,900.
“They need to compensate us. Since this is a monthly subscription, will they extend the expiration date to account for the days the channels were unavailable? We need answers,” Oluwatosin demanded.
When contacted on Wednesday, the company’s spokesperson, Caroline Oghuma, stated that MultiChoice was working to restore services for all its customers.
“We are experiencing a temporary disruption in our services due to a technical issue with one of ours satellite providers, Intelsat.
{Punch}