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NSITF unveils Service Charter …to collaborate with customers, stakeholders for efficiency

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By Kayode Sanni-Arewa

The Nigeria Social Insurance Trust Fund (NSITF) on Thursday launched the NSITF Service Charter, saying it’s part of the commitment towards exceeding customers expectations.

The Managing Director of NSITF, Barrister Oluwaseun Faleye, who conducted the launching also disclosed that they are ready to collaborate with customers and stakeholders to achieve their shared goals.

He said “I am truly honoured to stand before you today as we launch the NSITF Service Charter, marking a significant milestone in our commitment to delivering exceptional service to our stakeholders.

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“At NSITF, we understand that our customers are at the core of our operations. We recognize the direct impact our services have on the lives of millions of Nigerians, and it is our unwavering commitment to ensure that these services are delivered with the utmost professionalism, courtesy, and respect”.

Speaking on the charter, the MD said “The NSITF Service Charter symbolizes our promise to our customers – a promise to deliver services that not only meet their needs but also exceed their expectations.

“It outlines our dedication to providing timely, efficient, and effective services while setting the standards we will uphold in all our interactions with our customers”.

According to him, “This charter is built on five fundamental principles: Customer Focus: Placing our customers at the heart of everything we do; Timeliness: Responding promptly to customer inquiries and delivering services within agreed timelines; Transparency: Providing clear and concise information about our services and processes; Professionalism: Delivering services with the highest level of professionalism, courtesy, and respect and Accountability: Taking responsibility for our actions and decisions, and being accountable for the services we deliver”.

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He explained that “These principles should serve as our guiding light as we endeavor to deliver exceptional service to our customers. I charge every staff member to be an ambassador of NSITF in everything we do, we should note it will impact the NSITF.

“We are committed to regularly reviewing and updating the Service Charter to ensure its relevance and effectiveness and will do as required as this also aligns with our strategic objectives of transforming the NSITF, providing effective and equitable fund services and an efficient frontline delivery system.

“I extend my heartfelt gratitude to our customers, stakeholders, and colleagues who have played an integral role in the development of this Service Charter. Your input and feedback have been invaluable, and we are sincerely grateful for your unwavering support.

“In closing, the NSITF Service Charter is a testament of our commitment to delivering services that not only meet but exceed our customers’ expectations.

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“We are resolute in upholding the principles of customer focus, timeliness, transparency, professionalism, and accountability. We eagerly anticipate collaborating with our customers and stakeholders to achieve our shared goals”, he concluded.

In her response the National Coordinator Servicom, Mrs Nnenna Akajemeli, commended NSITF Managing Director and the management team for a successful review of the service charter, while recognizing their dedication and hard work.

In her words: “NSITF achievement reflect on previous challenges faced when introducing new initiatives, which underscore the critical role of leadership in championing necessary changes.

To this end, she expressed appreciation for the collaborative efforts that have contributed to the current progress and congratulated the Managing Director and his team on their accomplishments, while suggesting a promising outlook for future initiatives.

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According to the National Coordinator, a key focus of the discussion is the introduction of a service charter designed to enhance service delivery within a government framework.”

“This charter emphasizes the importance of tracking and reporting commitments made to both internal and external stakeholders, ensuring transparency and accountability.”

“Ultimately, the overarching goal is to cultivate a culture of accountability and continuous improvement in service delivery, which will not only benefit citizens but also enhance the organization’s reputation.” She added

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Just in: Dangote Refinery slashes petrol, diesel prices

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Dangote Petroleum Refinery and Petrochemicals has announced fresh reductions in the prices of Premium Motor Spirit (PMS), also known as petrol, and Automotive Gas Oil (AGO), commonly referred to as diesel.

Information made available to an online medium on Saturday by a source familiar with the development showed that the refinery has lowered the gantry price of petrol by N25 per litre, bringing it down from N1,275 to N1,250 per litre.

The source also disclosed that the price of Automotive Gas Oil (diesel) has been reduced by N100 per litre.

The product will now sell at N1,700 per litre at the gantry, down from the previous N1,800 per litre.

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The latest price reduction comes about three weeks after reports emerged that Dangote Refinery had increased the ex-gantry price of petrol.

At the time, a credible inside source disclosed that petrol continued to sell at N1,275 per litre at the refinery, hours after reports claimed that the company had raised its petrol price by N75 amid fluctuations in global crude oil prices.

Source: gistcore

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KWARA 2027: A FOOD FOR THOUGHT AND A POINT OF DECISION

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My dear people of Kwara State,
Today, I speak not merely as the governorship candidate of the African Democratic Congress (ADC), but as a concerned son of Kwara State who believes that our future can and must be better than our present. This is not an acceptance speech; it is a food for thought and a point of decision for every Kwaran who desires genuine progress, security, and prosperity.
I begin by expressing my profound gratitude to the leadership of our great party, the ADC, and to our members and supporters across the sixteen local government areas for the confidence they have reposed in me. I am humbled by this trust and fully aware of the enormous responsibility it carries.
But beyond politics lies a fundamental question: What kind of Kwara do we want to leave behind for our children and generations yet unborn?
Kwara State is uniquely blessed. By geography and history, we are the gateway between Northern and Southern Nigeria. This strategic location places us at the crossroads of commerce, agriculture, transportation, and investment. Yet, despite these natural advantages, our state has not fully harnessed its immense economic potential.
Under purposeful leadership, Kwara can become the logistics and commercial hub connecting the North and South. We can attract industries, agro-processing facilities, warehousing hubs, transport terminals, and investments that create jobs and wealth for our people. Our fertile lands can support large-scale agriculture and agro-industrial development, while our strategic location can position Kwara as one of Nigeria’s leading destinations for business and investment.
However, no economy can thrive where insecurity persists. Investors do not invest where there is fear. Farmers cannot cultivate their lands where they feel unsafe. Communities cannot prosper when criminal elements threaten lives and property.
Security, therefore, is not merely a government responsibility; it is the foundation upon which development rests.
As a scholar and practitioner in Defence and Security Studies, I possess a deep understanding of contemporary security challenges and the strategies required to address them. My academic background, combined with practical experience in public service, has equipped me with the knowledge necessary to formulate effective security policies for our state.
If entrusted with the mandate to serve, my administration will work closely with conventional security agencies, traditional institutions, community leaders, vigilante groups, hunters’ associations, and other community-based security outfits to establish a comprehensive security architecture that protects every corner of Kwara State.
We shall strengthen intelligence gathering at the grassroots, improve coordination among security stakeholders, support lawful community policing initiatives, deploy technology where necessary, and ensure rapid response mechanisms to emerging threats. Our goal will be clear: to restore Kwara’s reputation as one of the safest and most peaceful states in Nigeria.
Kwara was once widely known for its tranquillity, harmony, and peaceful coexistence. We must not allow criminality, banditry, kidnapping, or external threats to define our future. Together with our security agencies and local communities, we shall reclaim every space threatened by insecurity and restore confidence among our people.
The ADC remains distinct because it is built on the principles of accountability, transparency, inclusion, and people-oriented governance. We believe leadership should be measured by results and service, not by propaganda and political patronage.
My candidacy represents competence, experience, independence, and a genuine commitment to the welfare of our people. I come without the burden of political Baggage, My commitment is to the people of Kwara State and to the vision of building a state where every citizen has an opportunity to succeed.
The election before us is therefore not merely a political contest. It is a defining choice between complacency and progress, between managing challenges and solving them, between unrealized potential and shared prosperity.
I firmly believe that Kwara can become a model state in Nigeria a state where security guarantees prosperity, where agriculture drives economic growth, where industries create employment, where education empowers our youth, and where government remains accountable to the people.
This vision is achievable, but it requires courage, unity, and a collective decision to embrace a new direction.
I therefore call on all Kwarans regardless of ethnicity, religion, political affiliation, or social status to reflect deeply on the future of our state. Let us rise above division and focus on competence, character, and capacity.
Let us choose leadership that understands our challenges and possesses the vision to transform them into opportunities.
Let us choose a future where Kwara’s strategic location becomes a source of wealth, where our communities are secure, where our youths are gainfully employed, and where prosperity is shared by all.
The time has come to move Kwara from potential to performance, from uncertainty to confidence, from insecurity to peace, and from promises to prosperity.
The choice is ours.
The future is ours.
The moment is now.

Hon. Zakari Mohammed
ADC Governorship Candidate, Kwara State.

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Rema finally reveals why he ended his relationship with girlfriend

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Nigerian singer Divine Ikubor, popularly known as Rema, has revealed why he ended his affairs with his ex-girlfriend, claiming that she was “quite manipulative”.

In an interview with YouTuber Korty EO, Rema said the relationship was “beautiful” but not always peaceful.

The singer lamented that sometimes when he returns home hoping to rest from the pressure of the outside world, his then girlfriend often greeted him with chaos.

He said he eventually walked away when he could no longer tolerate her excesses.

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“My romantic relationship was beautiful but a little quite manipulative. So much pressure. Knowing the world puts so much pressure on me but coming back home is where you want to feel relieved but when you come back home and you are getting more pressure, it’s a different story. For now, I’m done,” he said.

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