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Zenith Bank Customers Lament Maintenance Delays, Online Service Disruptions

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Customers of Zenith Bank have taken to social media platforms to express their frustration over difficulties with online banking transactions.

They reported challenges in making payments and using various payment features on X on Tuesday, following a notification from the bank on Saturday that it would undergo maintenance from September 29 to October 1.

In a statement shared by Zenith Bank on X on Saturday, it said the routine maintenance would commence on September 29 and end on October 1, from 12:01 AM to 5:00 AM.

The statement titled “Notice of Routine Maintenance” read, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to enable us to significantly improve the quality of service rendered to you.

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“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.

“We solicit your understanding and offer our assurances that measures are in place to minimise any service interruptions during the exercise.”

However, customers noted that despite the prior notification, the bank did not begin the announced maintenance until Tuesday.

Speaking with our correspondent, Olaniyi Oludare expressed disappointment that he expected the maintenance to commence on Monday, which did not happen.

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Oludare lamented that he was unable to withdraw money for food and transportation to his workplace, forcing him to borrow money from colleagues.

“It is frustrating. I haven’t eaten all day because I wasn’t able to withdraw money today (Tuesday). Zenith said they would be undergoing maintenance on Saturday through a pop-up message on the bank app, but they didn’t start until this morning,” he said.

Also, another Zenith customer on X, Adeleye A. P., tweeting as #deji4ever, criticised the bank for not scheduling maintenance during the night, particularly at the end of the month when employees are expecting their salaries.

#deji4ever wrote, “The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month? It’s a bad business strategy to ensure money doesn’t leave its coffers.”

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Another user, Dave Oriss, tweeting as #orissonline, added, “#ZenithBank, you people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”

In response to the outcry on Tuesday, Zenith Bank released another notification on X, stating that it was undergoing routine maintenance of its information technology infrastructure.

It stated that the maintenance was scheduled to take place from 12:01 AM to 2:30 PM on Tuesday.

The statement reads, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to significantly improve the quality of service rendered to you.

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“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.

“We solicit your understanding and assure you that measures are in place to minimise any service interruptions during this exercise.”

Reacting to the statement, X users reiterated that bank maintenance should ideally occur during the night rather than during daytime hours when customers are actively using banking services.

A user, Dave, tweeting as #orissonline, stated, “You people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”

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Another user, Ken, tweeting as #KennethNnamdiA2, added, “#ZenithBank, since morning, I haven’t been able to access my account through your app. Please do something about your network ASAP. I have an emergency to attend to. Thank you.”

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Economy

SEE NAIRA Rates Against The USD, GBP, EURO Today October 15, 2024

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By Mario Deepromoter

WHEN we look at this month, USD was traded at ₦1690 at the beginning of this October on Tuesday, October 1, 2024. As at today with USD being traded at ₦1,699 we see a -16.89% decline for United States Dollar to Naira exchange rate for this month.

On this page, we are primarily focusing on the Black Market Dollar To Naira Exchange Rate Today, the USD to Naira currency pair are the most traded currency in the FX market.

Black Market Exchange Rates
Buying Rate
Selling Rate
Dollar to Naira 1699 1688
Pounds to Naira 2252 2217
Euro to Naira 1854 1830
Canadian Dollar to Naira 1231 1223
Rand to Naira 52 43
Dirham to Naira ‎0 0
Yuan to Naira 62 62
G.Cedi to Nair 70 50
CFA F. (XOF) To Naira 0.83 0.81
CFA F. (XAF) To Naira 0.74 0.74

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Having full knowledge how much USD to NGN black market exchange rate today will give you a better opportunity to plan and make informed decisions.

Nairatoday com

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Economy

Naira Sinks to New Low in Parallel Market

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The Nigerian naira has tumbled to an unprecedented low, trading at N1,700 per dollar in the parallel market on October 14, 2024. This marks a 0.29% decline from its previous rate of N1,695/$1 recorded just days earlier, despite a surge in crude oil prices, which have now surpassed $80 per barrel.

While the parallel market saw a significant drop, the naira remained relatively stable in the official Investors and Exporters (I&E) window, closing at N1,641.27/$1. However, this still represents a 1.14% depreciation from its earlier rate of N1,622.57/$1.

The growing disparity between the official exchange rate and the parallel market continues to expose the pressure on Nigeria’s foreign exchange system.

The naira has experienced a steep decline throughout 2024, losing over 50% of its value since January, when it traded at N907.11/$1. By October, the currency had crossed the N1,500/$1 threshold. After a temporary recovery in March to N1,303/$1, the currency has been on a consistent downward slide.

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Key Data Points:
Parallel market rate: Naira dropped to N1,700 per dollar on October 14.
I&E window: Closed at N1,641.27/$1, marking a 1.15% drop from N1,622.57/$1.
Trading volume: Surged to $616.73 million, indicating rising demand for dollars.

Despite global oil prices climbing above $80 per barrel, the naira continues to weaken, largely due to a persistent shortage of dollars, inflationary pressures, and reliance on the parallel market. While higher oil prices would typically provide relief for oildependent economies, Nigeria’s foreign exchange system remains under strain.

Though the naira’s breach of N1,700/$1 is concerning, there is hope for a shortterm rebound. Rising oil prices and new economic policies aimed at curbing demand for foreign exchange may help stabilize the currency, with a potential return to the N1,600/$1 range. However, the broader economic environment, including inflation and forex supply, will determine the naira’s future trajectory.

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Economy

No cause for alarm as FG adopts 88 international standards for CNG vehicle safety

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The Federal Government says it has adopted 88 international standards for Compressed Natural Gas products to bolster the ongoing rollout of various CNG initiatives across the country.

It said this procedure will ensure a smooth implementation of CNG systems in vehicles and to ensure the use of quality products in Nigeria.

The Director-General, Standard Organisation of Nigeria, Dr Ifeanyi Okeke, disclosed this in a statement issued on Sunday to commemorate the World Standards Day celebration in Abuja.

The annual celebration is themed, “Our Shared Vision for a Better World: Standards for Changing the Climate.”

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Okeke said the event was aimed at raising awareness about the impact of standards on industrialisation and economic growth.

Recently, there have been growing concerns regarding the conversion of fossil fuel-powered vehicles to CNG vehicles, particularly about the risks of explosions and other safety hazards associated with the use of CNG as a fuel source.

These apprehensions stem from reports of incidents where improperly installed or maintained CNG systems have led to dangerous situations, raising questions about the adequacy of safety regulations and the need for more rigorous oversight.

But reacting, the SON DG said the government adopted international standards to ensure that CNG products meet rigorous safety and quality benchmarks, ultimately supporting the broader transition to sustainable energy solutions.

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He said, “Standards are crucial in achieving these goals and in facilitating the development of renewable energy; energy efficiency and sustainable practices.

“The SON, in line with President Bola Ahmed Tinubu’s agenda, has adopted 88 international standards for Compressed Natural Gas products to support the success of CNG initiatives.

“Additionally, the SON is a member of the committee developing the Natural Gas Vehicles Monitoring System, aimed at overseeing the implementation of CNG systems in vehicles and to ensure the use of quality products in Nigeria.”

The SON boss said the organisation has also conducted factory visits to China and India to certify CNG components in its quest for safety and quality assurance.

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“As we navigate the challenges of climate change, we must acknowledge that standards are vital for the successful implementation of mitigation strategies.

“Let me assure you that SON is dedicated to improving life through standardisation and quality assurance, fostering consumer confidence, and enhancing the global competitiveness of Made-in-Nigeria products.

“Through global collaboration, Standards bodies around the world align their activities with the Sustainable Development Goals for peace, prosperity and the welfare of people and the planet. International standards offer practical solutions which we must all identify with to become part of the solution since they are the backbone of global progress,” the statement concluded.

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