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[ICYMI] Zenith bank customers lament maintenance delays, online service disruptions

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By Francesca Hangeior

Customers of Zenith Bank have taken to social media platforms to express their frustration over difficulties with online banking transactions.

They reported challenges in making payments and using various payment features on X on Tuesday, following a notification from the bank on Saturday that it would undergo maintenance from September 29 to October 1.

In a statement shared by Zenith Bank on X on Saturday, it said the routine maintenance would commence on September 29 and end on October 1, from 12:01 AM to 5:00 AM.

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The statement titled “Notice of Routine Maintenance” read, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to enable us to significantly improve the quality of service rendered to you.

“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.

“We solicit your understanding and offer our assurances that measures are in place to minimise any service interruptions during the exercise.”

However, customers noted that despite the prior notification, the bank did not begin the announced maintenance until Tuesday.

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Speaking with our correspondent, Olaniyi Oludare expressed disappointment that he expected the maintenance to commence on Monday, which did not happen.

Oludare lamented that he was unable to withdraw money for food and transportation to his workplace, forcing him to borrow money from colleagues.

“It is frustrating. I haven’t eaten all day because I wasn’t able to withdraw money today (Tuesday). Zenith said they would be undergoing maintenance on Saturday through a pop-up message on the bank app, but they didn’t start until this morning,” he said.

Also, another Zenith customer on X, Adeleye A. P., tweeting as #deji4ever, criticised the bank for not scheduling maintenance during the night, particularly at the end of the month when employees are expecting their salaries.

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#deji4ever wrote, “The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month? It’s a bad business strategy to ensure money doesn’t leave its coffers.”

Another user, Dave Oriss, tweeting as #orissonline, added, “#ZenithBank, you people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”

In response to the outcry on Tuesday, Zenith Bank released another notification on X, stating that it was undergoing routine maintenance of its information technology infrastructure.

It stated that the maintenance was scheduled to take place from 12:01 AM to 2:30 PM on Tuesday.

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The statement reads, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to significantly improve the quality of service rendered to you.

“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.

“We solicit your understanding and assure you that measures are in place to minimise any service interruptions during this exercise.”

Reacting to the statement, X users reiterated that bank maintenance should ideally occur during the night rather than during daytime hours when customers are actively using banking services.

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A user, Dave, tweeting as #orissonline, stated, “You people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”

Another user, Ken, tweeting as #KennethNnamdiA2, added, “#ZenithBank, since morning, I haven’t been able to access my account through your app. Please do something about your network ASAP. I have an emergency to attend to. Thank you.”

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Financial infractions: EFCC finally , nabs Aisha Achimugu at Abuja airport

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The Economic and Financial Crimes Commission, EFCC, has nabbed a renowned business executive and socialite, Aisha Sulaiman Achimugu.

Her legal team made this known in a statement on Tuesday, emphasizing that Achimugu, who arrived voluntarily into the country from London, was arrested around 5 a.m. on Tuesday.

Meanwhile, her lawyer had reportedly told the Federal High Court in Abuja that she had already stated in her court documents that she would visit the EFCC today in connection with its ongoing investigation into an alleged case of criminal conspiracy and money laundering.

Justice Inyang Ekwo of the Federal High Court, Abuja, ordered Achimugu to appear before the Economic and Financial Crimes Commission, EFCC, on Tuesday, April 29, 2025, to respond to allegations related to an ongoing investigation.

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The court also directed that she must be present before it on Wednesday, April 30, 2025, to continue proceedings in the matter.

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Party Ward Chairman Abducted, Kidnappers Demand N50m Ransom

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The Chairman of Ward 1 of the Labour Party (LP) in Akoko-Edo Local Government Area of Edo State, Okasime Olowojoba, has been kidnapped while traveling along the Auchi-Benin-Ibillo Road.

The incident occurred on Saturday near Sasaro, a location notorious for frequent cases of abduction. Olowojoba, who also works as a realtor, was reportedly returning to Igarra after visiting Auchi to pick up his children following their holiday break.

According to reports, the assailants initially seized everyone in the vehicle — Olowojoba, his children, and a house help — but later freed the children and the domestic aide, taking only Olowojoba deep into the forest.

A family member speaking with Vanguard on Monday revealed that the kidnappers are demanding a ransom of N50 million for his release.

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The source explained, “Valentine Okasime Olowojoba was returning with his children when he was ambushed and kidnapped around Sasaro. The lack of network service throughout Saturday delayed any contact with the kidnappers until Sunday afternoon.”

“The attackers abandoned the vehicle at the scene and took him away. His brother later confirmed that a N50 million ransom has been demanded. We also heard reports of additional abductions in the same area on Sunday,” the source added.

Efforts to reach the Edo State Police spokesperson, Moses Yamu, for confirmation were unsuccessful, as calls to his phone went unanswered.

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Court dismisses N1bn suit against Buhari, Emefiele, CBN

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Justice Inyang Edem Ekwo of the Federal High Court in Abuja has struck out a N1 billion suit instituted against former President Muhammadu Buhari and former Governor of the Central Bank of Nigeria (CBN) Godwin Emefiele over the hardships that trailed the 2023 Naira redesign policy.

The judge threw out the suit instituted by an Abuja based legal practitioner, Uthman Isa Tochukwu on the grounds of lack of diligent prosecution of the case.

In a ruling on Monday, Justice Ekwo said that he was convinced that the plaintiff had deliberately abandoned his own case due to his persistent absence in court without legal representation and any explanation.

The plaintiff in the suit marked FHC/ABJ/CS/418/2023 had dragged the former President, Attorney General of the Federation, former governor of the CBN, CBN and two commercial banks before the court claiming that they inflicted series of hardships on him during the redesign of the Naira.

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In the suit filed on his behalf by his counsel, Bala Dakum, the plaintiff alleged that his fundamental rights to freedom of movement and dignity of his person were violently breached.

Specifically, the legal practitioner claimed his movement was curtailed while his money in the two commercial banks could not be assessed during the hardship occasioned by the redesign of the Naira in January and March 2023.

He therefore prayed the court to award N1 billion damages against the defendants to be paid to him for the breach of his fundamental rights.

However, at Monday’s proceedings, both the plaintiff and his counsel were not in court and did not offer any excuse for their absence.

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Counsel to the 3rd and 4th defendants (Emefiele and CBN) Mr Chikelue Amasiani drew the attention of Justice Ekwo to the persistent absence of the plaintiff and his counsel in court during past proceedings.

He prayed the judge to strike out the suit and that the plaintiff can come back to revive the case when ready to show seriousness.

In a brief ruling, Justice Ekwo agreed with the lawyer and struck out the suit.

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