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NSITF unveils Service Charter …to collaborate with customers, stakeholders for efficiency

By Kayode Sanni-Arewa
The Nigeria Social Insurance Trust Fund (NSITF) on Thursday launched the NSITF Service Charter, saying it’s part of the commitment towards exceeding customers expectations.
The Managing Director of NSITF, Barrister Oluwaseun Faleye, who conducted the launching also disclosed that they are ready to collaborate with customers and stakeholders to achieve their shared goals.
He said “I am truly honoured to stand before you today as we launch the NSITF Service Charter, marking a significant milestone in our commitment to delivering exceptional service to our stakeholders.
“At NSITF, we understand that our customers are at the core of our operations. We recognize the direct impact our services have on the lives of millions of Nigerians, and it is our unwavering commitment to ensure that these services are delivered with the utmost professionalism, courtesy, and respect”.
Speaking on the charter, the MD said “The NSITF Service Charter symbolizes our promise to our customers – a promise to deliver services that not only meet their needs but also exceed their expectations.
“It outlines our dedication to providing timely, efficient, and effective services while setting the standards we will uphold in all our interactions with our customers”.
According to him, “This charter is built on five fundamental principles: Customer Focus: Placing our customers at the heart of everything we do; Timeliness: Responding promptly to customer inquiries and delivering services within agreed timelines; Transparency: Providing clear and concise information about our services and processes; Professionalism: Delivering services with the highest level of professionalism, courtesy, and respect and Accountability: Taking responsibility for our actions and decisions, and being accountable for the services we deliver”.
He explained that “These principles should serve as our guiding light as we endeavor to deliver exceptional service to our customers. I charge every staff member to be an ambassador of NSITF in everything we do, we should note it will impact the NSITF.
“We are committed to regularly reviewing and updating the Service Charter to ensure its relevance and effectiveness and will do as required as this also aligns with our strategic objectives of transforming the NSITF, providing effective and equitable fund services and an efficient frontline delivery system.
“I extend my heartfelt gratitude to our customers, stakeholders, and colleagues who have played an integral role in the development of this Service Charter. Your input and feedback have been invaluable, and we are sincerely grateful for your unwavering support.
“In closing, the NSITF Service Charter is a testament of our commitment to delivering services that not only meet but exceed our customers’ expectations.
“We are resolute in upholding the principles of customer focus, timeliness, transparency, professionalism, and accountability. We eagerly anticipate collaborating with our customers and stakeholders to achieve our shared goals”, he concluded.
In her response the National Coordinator Servicom, Mrs Nnenna Akajemeli, commended NSITF Managing Director and the management team for a successful review of the service charter, while recognizing their dedication and hard work.
In her words: “NSITF achievement reflect on previous challenges faced when introducing new initiatives, which underscore the critical role of leadership in championing necessary changes.
To this end, she expressed appreciation for the collaborative efforts that have contributed to the current progress and congratulated the Managing Director and his team on their accomplishments, while suggesting a promising outlook for future initiatives.
According to the National Coordinator, a key focus of the discussion is the introduction of a service charter designed to enhance service delivery within a government framework.”
“This charter emphasizes the importance of tracking and reporting commitments made to both internal and external stakeholders, ensuring transparency and accountability.”
“Ultimately, the overarching goal is to cultivate a culture of accountability and continuous improvement in service delivery, which will not only benefit citizens but also enhance the organization’s reputation.” She added
News
Rivers Assembly pass new major bills into law

The Rivers State House of Assembly has endorsed three new bills aimed at shaping the state’s governance structure.
The bills were passed during the Assembly’s 136th Legislative Sitting on Friday and will be sent to Governor Siminalayi Fubara for approval.
The approved bills include the Rivers State House of Assembly (Powers and Privileges) Bill, 2025, the Rivers State Independent Electoral Commission (RSIEC) Bill, 2025, and the Rivers State Local Government Bill, 2025.
The Powers and Privileges Bill seeks to give the Assembly certain rights and protections to carry out its duties without interference.
The RSIEC Bill will replace the 2018 electoral law and set new guidelines for the state’s electoral body in line with the 2022 Electoral Act and the 1999 Constitution.
The Local Government Bill will replace previous laws from 2018, 2023, and 2024, introducing a new framework for managing local government councils.
Speaker Martin Chike Amaewhule explained that the House was adopting parts of the Legislative Houses (Powers and Privileges) Act of 2017, which grants lawmakers certain authorities in carrying out their duties.
He also noted the need for the RSIEC Bill to align with national electoral laws, while the Local Government Bill was crafted to ensure compliance with constitutional provisions.
After discussions, members of the Assembly agreed on the importance of the bills and gave their approval.
Rivers Assembly Adjourns Plenary Indefinitely
The fresh budget presentation scheduled for Wednesday March 19 may have suffered a setback as the Rivers State House of Assembly has adjourned its plenary indefinitely.
This decision, made during a session held at the assembly quarters in Port Harcourt on Friday, has raised concerns about the fate of the 2025 Appropriation Bill.
Governor Siminalayi Fubara had earlier written to the Assembly, requesting a new date for the budget presentation after his initial attempt on March 12 was unsuccessful.
He and his entourage were reportedly locked out of the Assembly Complex, despite prior notice of his visit.
In his latest letter, dated March 13, the governor proposed presenting the budget on March 19 or any other convenient date within the month.
He reminded the lawmakers that the Supreme Court, in a ruling on February 28, had directed the presentation of the budget to the Assembly.
News
El-Rufai’s son apologises to Nigerians over tweet supporting Southern Kaduna k!llings

Bashir El-Rufai, the son of ex- Kaduna State Governor Nasir El-Rufai, has begged Nigerians following backlash over his controversial comment on X (formerly Twitter).
Bashir, known for his brash social media presence, had posted a controversial remark suggesting that the killings in Southern Kaduna would persist if residents continued to attack Fulani herdsmen.
It is your stupid mother that is an elephant. And Southern Kaduna residents will keep seeing sheghe (trouble or suffering) if they continue to attack indigenous Fulani herdsmen.
” Oloshi,” Bashir wrote in response to an X user, @qykali, who had accused his father of overseeing “industrial-scale ethnic cleansing” in the region during his tenure as governor.
The term sheghe (shege)—a Hausa slang implying severe suffering—was perceived as an endorsement of violence, igniting outrage from many Nigerians who saw it as an attempt to justify the recurring massacres in Southern Kaduna, where suspected herdsmen have repeatedly attacked communities.
Following the backlash, Bashir deleted the tweet and later offered an apology, admitting that his initial post was “in bad taste.”
My tweet about Southern Kaduna residents & persecuted Fulani herdsmen was in bad taste & also badly written in an attempt to make a point in the heat of the moment. I apologize for that to those that know me, and are aware that I don’t harbor such sentiments,” he wrote on X.
News
FCT Minister is not having sleepless nights over Rivers politics– Olayinka

Lere Olayinka, the Senior Special Assistant on Public Communication to Nyesom Wike, has stated that the Minister’s involvement in Rivers State politics has not in any way hindered his duties in the Federal Capital Territory (FCT).
In an interview with TVC, Olayinka emphasized that Wike, as a politician, must remain actively engaged in politics to maintain relevance.
He rubbished speculations that Wike’s political activities in Rivers State have distracted him from his ministerial responsibilities.
According to Olayinka, Wike possesses remarkable energy and multitasking abilities, ensuring that his work in the FCT remains unaffected. He highlighted that the minister’s performance is evident on the streets of Abuja, where residents can attest to his efforts in governance.
Olayinka also noted that while no leader can solve all problems, Wike’s contributions to the FCT are undeniable, and his political engagements should not be viewed as a distraction.
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