News
NSITF unveils Service Charter …to collaborate with customers, stakeholders for efficiency
By Kayode Sanni-Arewa
The Nigeria Social Insurance Trust Fund (NSITF) on Thursday launched the NSITF Service Charter, saying it’s part of the commitment towards exceeding customers expectations.
The Managing Director of NSITF, Barrister Oluwaseun Faleye, who conducted the launching also disclosed that they are ready to collaborate with customers and stakeholders to achieve their shared goals.
He said “I am truly honoured to stand before you today as we launch the NSITF Service Charter, marking a significant milestone in our commitment to delivering exceptional service to our stakeholders.
“At NSITF, we understand that our customers are at the core of our operations. We recognize the direct impact our services have on the lives of millions of Nigerians, and it is our unwavering commitment to ensure that these services are delivered with the utmost professionalism, courtesy, and respect”.
Speaking on the charter, the MD said “The NSITF Service Charter symbolizes our promise to our customers – a promise to deliver services that not only meet their needs but also exceed their expectations.
“It outlines our dedication to providing timely, efficient, and effective services while setting the standards we will uphold in all our interactions with our customers”.
According to him, “This charter is built on five fundamental principles: Customer Focus: Placing our customers at the heart of everything we do; Timeliness: Responding promptly to customer inquiries and delivering services within agreed timelines; Transparency: Providing clear and concise information about our services and processes; Professionalism: Delivering services with the highest level of professionalism, courtesy, and respect and Accountability: Taking responsibility for our actions and decisions, and being accountable for the services we deliver”.
He explained that “These principles should serve as our guiding light as we endeavor to deliver exceptional service to our customers. I charge every staff member to be an ambassador of NSITF in everything we do, we should note it will impact the NSITF.
“We are committed to regularly reviewing and updating the Service Charter to ensure its relevance and effectiveness and will do as required as this also aligns with our strategic objectives of transforming the NSITF, providing effective and equitable fund services and an efficient frontline delivery system.
“I extend my heartfelt gratitude to our customers, stakeholders, and colleagues who have played an integral role in the development of this Service Charter. Your input and feedback have been invaluable, and we are sincerely grateful for your unwavering support.
“In closing, the NSITF Service Charter is a testament of our commitment to delivering services that not only meet but exceed our customers’ expectations.
“We are resolute in upholding the principles of customer focus, timeliness, transparency, professionalism, and accountability. We eagerly anticipate collaborating with our customers and stakeholders to achieve our shared goals”, he concluded.
In her response the National Coordinator Servicom, Mrs Nnenna Akajemeli, commended NSITF Managing Director and the management team for a successful review of the service charter, while recognizing their dedication and hard work.
In her words: “NSITF achievement reflect on previous challenges faced when introducing new initiatives, which underscore the critical role of leadership in championing necessary changes.
To this end, she expressed appreciation for the collaborative efforts that have contributed to the current progress and congratulated the Managing Director and his team on their accomplishments, while suggesting a promising outlook for future initiatives.
According to the National Coordinator, a key focus of the discussion is the introduction of a service charter designed to enhance service delivery within a government framework.”
“This charter emphasizes the importance of tracking and reporting commitments made to both internal and external stakeholders, ensuring transparency and accountability.”
“Ultimately, the overarching goal is to cultivate a culture of accountability and continuous improvement in service delivery, which will not only benefit citizens but also enhance the organization’s reputation.” She added
Lere Olayinka, the Senior Special Assistant on Public Communication to Nyesom Wike, has stated that the Minister’s involvement in Rivers State politics has not in any way hindered his duties in the Federal Capital Territory (FCT).
In an interview with TVC, Olayinka emphasized that Wike, as a politician, must remain actively engaged in politics to maintain relevance.
He rubbished speculations that Wike’s political activities in Rivers State have distracted him from his ministerial responsibilities.
According to Olayinka, Wike possesses remarkable energy and multitasking abilities, ensuring that his work in the FCT remains unaffected. He highlighted that the minister’s performance is evident on the streets of Abuja, where residents can attest to his efforts in governance.
Olayinka also noted that while no leader can solve all problems, Wike’s contributions to the FCT are undeniable, and his political engagements should not be viewed as a distraction.
By Kayode Sanni-Arewa
The Court of Appeal in Abuja on Friday halted the reinstatement of Alhaji Muhammadu Sanusi II’s as the Emir of Kano.
A three-member panel of justices led by Justice Okon Abang unanimously halted the implementation of the January 10 judgement, which vacated the nullification of Sanusi II’s appointment by a Kano State High Court, which it held was done without jurisdiction.
The judgement, which was delivered by Justice Gabriel Kolawole, held that the nullification of Sanusi II’s appointment was done without the required jurisdiction and ordered the transfer of the suit to the Kano State High Court.
However, ruling on the fresh applications with numbers CA/KN/27M/2025 and CA/KN/28M/2025, the appellate court agreed that the applications seeking to halt the enforcement of the earlier judgement pending the appeal before the Supreme Court were competent and meritorious.
“The law is settled. The court is enjoined to exercise its discretion judiciously and in the interest of justice,” he said.
Justice Abang also noted that the subject matter before the court needed to be preserved because the applicant had served as emir for five years before his removal, adding that he deserved the right to protection.
On January 10, Justice Kolawole, in vacating the order against Sanusi II’s appointment, held that the matter, being a chieftaincy dispute, ought to have been determined by the high court of Kano State rather than the Federal High Court, which he described as “a grave error”.
The Federal High Court in Kano, presided by Justice Abubakar Liman, had on June 20, 2024, nullified the Kano State Government’s Kano Emirates Council (Repeal) Law 2024, which reinstated Muhammadu Sanusi II as the 16th Emir.
In the fundamental rights enforcement suit by Aminu Baba-Dan’Agundi, the presiding judge further directed parties, including the Kano State House of Assembly, to maintain the status quo during the reign of Emir Ado Bayero.
However, the appellate court in its ruling, cited Section 251 of the Nigerian Constitution and Section 22(2) of the Federal High Court Act to hold that the matter was a chieftaincy and state legislative dispute and not a fundamental rights matter, and such ought to have been taken before the Kano State High Court or the FCT High Court.
“The proper order to make is to order the 1st respondent (Baba-Dan’Agundi) to transfer the pending suit before the Federal High Court to the high court of Kano State where the chief judge shall assign it to a judge who has not been previously involved in the hearing of the suit,” he said.
The judge awarded the cost of N500,000 against Dan’Agundi and in favour of the Kano State House of Assembly.
However, following the opinions of the presiding justice, Justice Mohammed Mustapha and Justice Abdul Dogo that the right order was to strike out Dan’Agundi’s suit filed at the Federal High Court and not to transfer same, the matter was struck out.
The five appeals — CA/KN/126/2024 between the state assembly and Dan’Agundi; CA/ABJ/140/2023 state assembly and Dan’Agundi; CA/ABJ/142/2024 Kano State Government and Dan’Agundi; CA/KN/200/2024 Alhaji Aminu Ado Bayero and Attorney General of Kano State; and CA/KN/161/2020 Kano Government and Dan’Agundi emanated from the same issue before the Federal High Court
[Daily Trust]
By Kayode Sanni-Arewa
Special Adviser to President Bola Tinubu on Media, Mr. Daniel Bwala, has advised leader of the proscribed Indigenous Peoples of Biafra (IPOB), Mazi Nnamdi Kanu, to renounce his agitation and be release from jail.
One Somto Okonkwo in a verified X handle, @General_Somto, quoted Mr. Bwala as saying, “Nigeria Government Through Its Presidential Special Adviser, Daniel Bwala Has Told The Leader Of IPOB Mazi Nnamdi Kanu To Renounce Biafra And Promise Not To Agitate For Biafra Again, Before Talks For His Release From DSS Custody Will Commence
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