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NSITF unveils Service Charter …to collaborate with customers, stakeholders for efficiency

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By Kayode Sanni-Arewa

The Nigeria Social Insurance Trust Fund (NSITF) on Thursday launched the NSITF Service Charter, saying it’s part of the commitment towards exceeding customers expectations.

The Managing Director of NSITF, Barrister Oluwaseun Faleye, who conducted the launching also disclosed that they are ready to collaborate with customers and stakeholders to achieve their shared goals.

He said “I am truly honoured to stand before you today as we launch the NSITF Service Charter, marking a significant milestone in our commitment to delivering exceptional service to our stakeholders.

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“At NSITF, we understand that our customers are at the core of our operations. We recognize the direct impact our services have on the lives of millions of Nigerians, and it is our unwavering commitment to ensure that these services are delivered with the utmost professionalism, courtesy, and respect”.

Speaking on the charter, the MD said “The NSITF Service Charter symbolizes our promise to our customers – a promise to deliver services that not only meet their needs but also exceed their expectations.

“It outlines our dedication to providing timely, efficient, and effective services while setting the standards we will uphold in all our interactions with our customers”.

According to him, “This charter is built on five fundamental principles: Customer Focus: Placing our customers at the heart of everything we do; Timeliness: Responding promptly to customer inquiries and delivering services within agreed timelines; Transparency: Providing clear and concise information about our services and processes; Professionalism: Delivering services with the highest level of professionalism, courtesy, and respect and Accountability: Taking responsibility for our actions and decisions, and being accountable for the services we deliver”.

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He explained that “These principles should serve as our guiding light as we endeavor to deliver exceptional service to our customers. I charge every staff member to be an ambassador of NSITF in everything we do, we should note it will impact the NSITF.

“We are committed to regularly reviewing and updating the Service Charter to ensure its relevance and effectiveness and will do as required as this also aligns with our strategic objectives of transforming the NSITF, providing effective and equitable fund services and an efficient frontline delivery system.

“I extend my heartfelt gratitude to our customers, stakeholders, and colleagues who have played an integral role in the development of this Service Charter. Your input and feedback have been invaluable, and we are sincerely grateful for your unwavering support.

“In closing, the NSITF Service Charter is a testament of our commitment to delivering services that not only meet but exceed our customers’ expectations.

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“We are resolute in upholding the principles of customer focus, timeliness, transparency, professionalism, and accountability. We eagerly anticipate collaborating with our customers and stakeholders to achieve our shared goals”, he concluded.

In her response the National Coordinator Servicom, Mrs Nnenna Akajemeli, commended NSITF Managing Director and the management team for a successful review of the service charter, while recognizing their dedication and hard work.

In her words: “NSITF achievement reflect on previous challenges faced when introducing new initiatives, which underscore the critical role of leadership in championing necessary changes.

To this end, she expressed appreciation for the collaborative efforts that have contributed to the current progress and congratulated the Managing Director and his team on their accomplishments, while suggesting a promising outlook for future initiatives.

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According to the National Coordinator, a key focus of the discussion is the introduction of a service charter designed to enhance service delivery within a government framework.”

“This charter emphasizes the importance of tracking and reporting commitments made to both internal and external stakeholders, ensuring transparency and accountability.”

“Ultimately, the overarching goal is to cultivate a culture of accountability and continuous improvement in service delivery, which will not only benefit citizens but also enhance the organization’s reputation.” She added

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FG advises Nnamdi Kanu to renounce IPOB for his release

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By Kayode Sanni-Arewa

Special Adviser to President Bola Tinubu on Media, Mr. Daniel Bwala, has advised leader of the proscribed Indigenous Peoples of Biafra (IPOB), Mazi Nnamdi Kanu, to renounce his agitation and be release from jail.

One Somto Okonkwo in a verified X handle, @General_Somto, quoted Mr. Bwala as saying, “Nigeria Government Through Its Presidential Special Adviser, Daniel Bwala Has Told The Leader Of IPOB Mazi Nnamdi Kanu To Renounce Biafra And Promise Not To Agitate For Biafra Again, Before Talks For His Release From DSS Custody Will Commence

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El-Rufai’s son, Bashir campaigns for SDP, asks Nigerians to save country from ‘area boys’

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…tells Nigerians

By Kayode Sanni-Arewa

Bashir El-Rufai, son of erstwhile governor of Kaduna State, Nasir El-Rufai, has urged Nigerians to join the Social Democratic Party, SDP, to save the country from ‘area boys’. Bashir stated this in a cryptic post on X on Friday, seemingly referring to President Bola Tinubu’s appointees, particularly from Lagos State. He wrote: “Join in saving this country from area boys”.

DAILY POST recalls that Bashir’s father, El-Rufai, recently defected from the ruling All Progressives Congress, APC, to the SDP.

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The Kaduna ex-governor had before his resignation become increasingly critical of the APC-led government under Tinubu. He also cited a widening disconnect between his personal values and the party’s current direction as the reason for his defection. Before now, El-Rufai had criticized Tinubu for only appointing his “boys” from Lagos into political offices. “The president’s appointments are not being made because the appointees are Yoruba, but because they are his own boys, and most of the appointments do not even reasonably cover the South-West,” El-Rufai said.

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Insecurity! Bandits Abduct Qur’an Recitation Winner, Father And Brothers In Katsina

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By Kayode Sanni-Arewa

A medical student and renowned Qur’an recitation winner, Abdulsalam Rabi’u Faskari, his father, Malam Rabe Faskari and his brothers have been kidnapped by bandits in Katsina State.

The attack occurred near Labin Bangori on Tuesday evening as the family was returning to Faskari after Abdulsalam was honoured by Governor Dikko Radda in Katsina for his victory in the 39th National Qur’anic Recitation Competition in Birnin Kebbi, Kebbi State.

A government official in Faskari, speaking anonymously, said, “Malam Rabe and his five children, including Abdulsalam, were abducted at Bangori along Yankara road. We have not heard from them since.”

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Abdulsalam, a medical student at the Ahmadu Bello University (ABU), Zaria, secured first place in the male category for memorising 60 Hizbs of the Qur’an.

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