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NCC mandates telecom operators to alert users of major outages
Concerned by the persistent network failures and poor service quality across the country, the Nigerian Communications Commission (NCC) has directed telecom operators to inform consumers promptly of any major outages or disruptions that could impact network performance and service delivery.
The directive follows mounting complaints from users over issues such as frequent network breakdowns, rapid data depletion, and excessive dropped calls, which have led to widespread frustration among telecom subscribers.
In a statement signed by its Acting Director of Public Affairs, Nnenna Ukoha, the NCC said the move is in line with its commitment to ensuring transparency and aligns with the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu at the start of his administration.
The statement reads, “The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.
“Consumers must also be informed one week in advance where operators have planned service outages.
“This development, contained in the “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs),” is part of the Commission’s drive to ensure timely resolution of outages, enhance quality of experience for telecom consumers, and keep consumers informed.
“According to the Directive, Mobile Network Operators, Internet Service Providers and other operators that provide last mile services will also provide proportional compensation, including extension of validity, as may be applicable and in line with the provisions of the Consumer Code of Practice Regulations, where any major network outage continues for more than 24 hours.
“It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.
“In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commision’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.
Commenting on the directive and the major outage reporting portal, the director, Technical Standards and Network Integrity, Engr. Edoyemi Ogor stated that, “The Commission has trialled the reporting process and portal with operators for some months now before issuing the directive.
“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.
“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Edoyemi Ogor said.
The frontline Presidential aspirant for 2027 and the 2023 presidential candidate of the Labour Party, Mr Peter Obi, on Monday led top Igbo leaders to the, Maitiama Abuja home of former President Goodluck Jonathan.
The meeting lasted for about two hours and was attended by some South East leaders, including former Enugu State governor, Dr Okwesilize Nwodo, his Imo State counterpart, Chief Achike Udenwa, former Managing Director of the Niger Delta Development Commission (NDDC), Chief Onyema Ugochukwu, Senators Ben Obi and Victor Umeh, among others.
Obi who spoke to journalists after the meeting, disclosed that it was in continuation of consultations with former national leaders in the country regarding his presidential ambition.
The former Labour Party candidate is seeking the ticket of the African Democratic Congress (ADC), saying they have not yet come for endorsement but for consultations and exchange of views.
Obi explained that the meeting was part of his consultations with former leaders.
“We need to consult them, especially someone like him (Jonathan) who served the country very faithfully, focused, and did what is expected in a democracy. In this declining situation, you consult him,” he said.
Obi had earlier visited former President Olusegun Obasanjo and Ibrahim Babangida, among others, as part of his engagements with former Nigerian leaders.
He refused to disclose in detail, the outcome of the meeting, but simply added that Jonathan wished the country well.
“He wished that we had a free, fair, credible election.
“There can’t be a one-party system. He cannot support such a thing. Nobody can claim to be more of a democrat in this country than Jonathan,” Obi said.
He however stated that the former president has not endorsed him for president in 2027 because he has not come for that.
“We’re not talking about an endorsement yet. When I become a candidate, I’ll come back for endorsement. He wishes the country well. We are here to consult with him,” he added.
Mr. Suage Badey, son of late Chief Albert Badey, former Secretary to the Rivers State Government, says peace and reconciliation remain the only pathway to sustainable development in Ogoni land.
Badey made the assertion on Saturday in Port Harcourt at the 90th posthumous birthday celebration of his father, alongside the unveiling of the Albert Badey Centre for Development and its inaugural lecture.
He said that the era of grievances and acrimony in Ogoni land should give way to unity and collective progress.
“This is the time to move forward. We have no more grudges in our hearts. There is no need for continuous acrimony,” he said.
Badey urged Ogoni leaders to embrace dialogue in resolving differences, stressing that unity was critical to the advancement of the people.
“As we move into peace, the lives of those committed to this course should not be endangered,” he added.
In case you had forgotten, Chief Albert Badey and three other prominent Ogoni leaders were killed on May 21, 1994, during a meeting at Giokoo in Gokana Local Government Area of Rivers.
Badey described his late father as a committed public servant who contributed significantly to the development of Ogoni land.
He said his father played key roles in the creation of four local government areas for the Ogoni people and the siting of a state polytechnic in Bori.
“If my father were alive, he would have called for forgiveness, even for those who took his life,” he said.
Badey said the establishment of the Albert Badey Centre for Development was aimed at immortalising his father and promoting development initiatives in the area.
“This project is inspired by his sacrifices and dedication to the people,” he said.
The court fixed April 29, April 30, May 4, and May 5 for the commencement of trial proceedings and the hearing of bail applications filed by the defendants.
Justice Joyce Abdulmalik of the Federal High Court, Abuja, has granted an accelerated hearing in the trial of six suspects accused of plotting to overthrow President Bola Tinubu’s administration.
The court fixed April 29, April 30, May 4, and May 5 for the commencement of trial proceedings and the hearing of bail applications filed by the defendants.
During proceedings, the Attorney General of the Federation, Lateef Fagbemi, SAN, informed the court that the prosecution had witnesses available, subject to the convenience of the court.
Counsel for the first defendant, Mohammed Ilayepo, indicated that his client’s bail application was due for a hearing.
Justice Abdulmalik, however, ruled that the trial would commence before any bail applications were considered.
Counsel for the second, third, and sixth defendants, Paul Erokoro, A. I. Yeru, and N. S. Diri, respectively, expressed reservations about their readiness to proceed, citing the short notice given to them and the complex nature of the case.
Justice Abdulmalik then directed all counsel to agree on dates suitable for a speedy trial.
The court subsequently fixed the hearing dates for the accelerated trial.
The Federal Government had last Wednesday arraigned the suspects.
The defendants, including Major General Ibrahim Gana (retd), who was in a wheelchair; retired naval captain Erasmus Victor, Inspector Ahmed Ibrahim, Zekeri Umoru, Bukar Goni, and Abdulkadir Sani, pleaded not guilty to the 13-count charge when it was read in their hearing.
Following their plea of not guilty, Fagbemi asked that they be remanded in the custody of the Department of State Services (DSS) and for an expeditious trial.
Justice Abdulmalik, therefore, ordered an accelerated trial and that the defendants be placed in the custody of the DSS.
The case was adjourned to April 27 for trial and an accelerated hearing.
The government filed a 13-count charge against the suspects last Tuesday before the court against the suspects.
Also listed in the charge, but said to be at large, was a former Minister of Petroleum, Timiprye Sylva.
The charge, filed by the Office of the Attorney-General of the Federation and signed by the Director of Public Prosecutions, Rotimi Oyedepo (SAN), accused the defendants of offences ranging from alleged treason and terrorism to failure to disclose security intelligence and money laundering linked to terrorism financing.
The prosecution alleged that the defendants conspired in 2025 “to levy war against the state to overpower the President of the Federal Republic of Nigeria,” an offence punishable under Section 37(2) of the Criminal Code.
Earlier, journalists were barred from covering the trial of six alleged coup plotters, raising concerns about the transparency in handling the matter.
Judiciary correspondents were on Monday left uncertain about developments in the case, particularly as the suspects’ bail application was pending before the court.
2027: Obi, Igbo leaders, consult with Jonathan in a closed-door meeting in Abuja
Peace, Reconciliation Only Path To Progress In Ogoni land — Badey
Court Grants Accelerated Hearing In Trial Of Alleged Coup Plotters
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