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Financial health and Quality of Service by Network Operators

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By Sonny Aragba-Akpore

In March 2024 Mobile Network Operators (MNOS) lamented losses of revenue when services were negatively impacted as they suffered internet outage due to damage to some fibre optic cables.

Earlier in 2023 alone, MTN Nigeria suffered more than 6,000 cuts on its fiber cable. The operator relocated 2,500 kilometres of vulnerable fiber cables between 2022 and 2023 at a cost of more than N11bn —enough to build 870 kilometres of new fiber links in areas without coverage.

In August 2024 ,Chief Executive Officer of Airtel Nigeria, Carl Cruz, while speaking during an industry forum, said the telecom company had been recording an average of 1,000 cases of fibre cuts every month.All of these cost money and avoidable losses of revenue.

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Both operators which are believed to be dominant service providers suffered a series of setbacks so much that even some of their Mobile Switching Centres (MSCs) and Base Transceiver Stations (BTS) were also affected thus creating negative impact on Quality of Service (QoS).

While they swallowed the bitter pills of trying to resolve the infrastructure issue,some of them have not been able to meet the QoS threshold effectively,as expected by industry regulators,the Nigerian Communications Commission (NCC).

> Globacom Limited and 9mobile ,though not publicly quoted ,have no figures available in the public space on their financial losses but both too have suffered losses in that regard.

Each of the four MNOs has suffered incalculable losses so much that these have affected QoS and while subscribers groan over the poor quality of service and depleting data in the face of unavailable network and where available in poor coverage especially in some areas of the country, the operators appear helpless.

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Vandalism by miscreants is another cross many operators bear.

There are also frequent instances of official high handedness by certain categories of government officials who are empowered by cruel legislations to go after operators for payments on Right of Way (RoW) fees and illegal taxes not known to any law.And the operators have had to contend with these too.

And so the operators are trapped inescapably between the vandals and government officials.The subscribers suffer in all of these.

In all of these,the subscribers swallow the bitter pills as they are made puns in the vicious cycle of the gods-vandals,none state actors and regimented state and local government officials riding on crooked legislation to fleece the operators.

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Apart from frequent harassments operators encounter in the hands of vandals and alleged unscrupulous government officials at state and local council areas across the country,there have been reported cases of revenue losses sustained by the operators through the burden of high operational expenditure.

Some of them have even lost millions of subscribers in the last 20 months so much that these have led to dwindling revenues.

For instance in the first eight months of 2024, Globacom Nigeria experienced a significant loss of 42 million active subscribers, representing a 73% reduction thus losing its market share by moving from number two to three on the subscriber chart.

While the telecommunication sector in Nigeria has shown resilience, Globacom’s subscriber decline is worrisome.
By pioneering per-second billing—unlike the ₦50-per-minute norm—it immediately disrupted the market, forcing rivals to return to the drawing board to rejig their billing templates.

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“If per-second billing was a game-changer for the industry, Globacom pulled off another stunt in October 2004 by offering free Subscriber Identification Modules (SIM) cards—at a time competitors were selling theirs for ₦2,000 per SIM card.
“This too rocked the market with aggressive price war and inspite of its late market entry status ,Globacom backed it with hefty marketing campaigns, signing Nigeria’s biggest celebrities as ambassadors” according to an analyst.

MTN Nigeria reported a N400 billion post-tax loss in 2024, marking a significant financial setback. “
But the company bounced back last week when it announced a profit after tax of N133.7 billion for first quarter (Q1) ended March 31, 2025, from a loss of N392.7 billion declared in the first quarter of 2024. MTN announced a total revenue of N1.06 trillion, representing an increase of 40.5 per cent from N752.96 billion in Q1 2024.
The telecommunication giant listed on the Nigerian Exchange Limited (NGX) said it invested N202.4 billion in Q1 2025, a 159 per cent increase year-on-year, to upgrade and expand network infrastructure, enhancing service quality and capacity.

Airtel Africa reported a loss after tax of $89 million for the full year ended March 2024. This loss was primarily attributed to foreign exchange (FX) headwinds in Nigeria and Malawi. Airtel Nigeria’s revenue also fell by 40.34% to $738 million in 2024, mainly due to the devaluation of the Nigerian naira.

Despite the revenue decline, data usage per customer in Nigeria increased by 37.2% accounting for 8.4 Gigabyte (GB)per month.

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Airtel has a subscriber base of 56.6 million, as the second largest operator by numbers.

To mitigate further foreign exchange induced losses, MTN and Airtel cut FX liabilities.

MTN Nigeria slashed its outstanding letters of credit (LC) dollar obligations from $416.6 million as of 31 December 2023 to $20.8 million by the end of 2024.

Airtel Africa, on its part, repaid $739 million in foreign currency debt over the last year, reducing its foreign currency debt exposure.

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Both companies believe that reducing their foreign currency obligations is key to strengthening their financial positions.

With over 10 million of its subscribers lost to other networks out of its 13m subscribers base,and a desperate quest for $3billion loan to stay afloat,9mobile is clearly in the Intensive Care Unit (ICU) of the telecommunications sector.

Its pathetic situation is almost beyond redemption after it managed to scale through its initial hiccups as a result of over a billion dollar debt Overhang to a consortium of Nigerian banks.

It survived through the interventions by the NCC and the Central Bank of Nigeria (CBN), which offered a reprieve for new owners to take over.

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It rebranded from Etisalat to 9mobile with a lot of promises which later turned out to be
mere pipe dreams as the company is now comatose.
Its now on the bottom of chart.

Its new management led by Obafemi Banigbe is shopping for over $3 billion in investment to rejig its services in the face of internal wrangling of shareholders.

“9mobile is also facing issues from competitors, especially Globacom, as regards its spectrum lease agreement with MTN.”

A telecom analyst explained last week that “the spectrum lease agreement,was framed in the form of infrastructure sharing, where 9mobile could make use of MTN’s wave bands, where it has no coverage , and MTN can also do the same.”

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But in order to cushion the serial losses sustained by operators,the government approved a tariff hike in March 2025 by about 35% down from the 100% the operators proposed initially.

Industry regulators the NCC,
in January this year, approved the request by telecoms operators for tariff adjustments in the telecoms industry.
It announced a 50 per cent increase in telecoms tariff.

But the Nigerian Labour Congress ( NLC) resisted this and took its protests to the Office of National Security Adviser (ONSA) which called a tripartite meeting of his office ,labour and operators after which the tariff was pegged at 35%.

“Telecom operators had requested for 100 per cent hike in telecoms tariff for industry sustainability, which was rejected by different groups of telecoms subscribers, who felt that any increase would impose further hardship on the subscribers.”

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The NCC riding on its power under Section 108 of the Nigerian Communications Act, 2003 (NCA) to regulate and approve tariff rates and charges by telecommunications operators, approved tariff adjustment requests by Mobile Network Operators (MNOs) in response to prevailing market conditions.

The adjustment, capped at a maximum of 50 per cent of current tariffs, though lower than the over 100 per cent requested by network operators, was arrived at, taking into account ongoing industry reforms that will positively influence sustainability.

“These adjustments will remain within the tariff bands stipulated in the 2013 NCC Cost Study, and requests will be reviewed on a case-by-case basis as is the commission’s standard practice for tariff reviews. It will be implemented in strict adherence to the recently issued NCC Guidance on Tariff Simplification, 2024”the NCC said.

But will the adjustment make any difference to the myriad of problems in the industry especially with declining purchasing powers and general apathy of subscribers?
>> Will the NCC re-examine the financial health of the operators in a wobbling economic environment?

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There are far more questions than available answers.
>> Time alone will tell.

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Top army officer confesses on why he planned coup against TInubu, identifies officers involved

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Nigerian Army Colonel Mohammed Ma’aji has revealed why he became involved in an alleged plot to overthrow President Bola Ahmed Tinubu’s government.

He cited insecurity, corruption, economic hardship and concerns about the welfare of military personnel as the reason for the coup plot.

Fresh court documents reviewed by PREMIUM TIMES showed how the alleged plan was discussed, funded and later revived before security agencies disrupted it in September 2025.

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Ma’aji is among several serving military officers currently facing proceedings before a General Court Martial over the alleged plot.

Six retired military personnel and civilians are also being prosecuted separately at the Federal High Court in Abuja.

All the defendants have denied wrongdoing.Geographic Reference

In a statement attributed to Ma’aji during interrogation, he said discussions about military intervention began in 2023, towards the end of former President Muhammadu Buhari’s administration.

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He said the discussions were driven by concerns about the worsening security situation, corruption, poor governance and the growing economic difficulties facing Nigerians.

Ma’aji said he and others believed the country was heading towards a dangerous situation and began identifying military officers who shared their concerns about the state of the nation.

According to his account, the initial plan did not progress because the group lacked sufficient funds, manpower and logistics.

He claimed that he personally financed many of the activities by selling some of his properties and receiving contributions from some members.

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He reportedly sold three houses in Kaduna State and a student hostel at Ahmadu Bello University, Zaria, to raise money for activities linked to the group.

The alleged movement was later revived after Ma’aji failed to secure promotion to brigadier general for the second time in 2024.

He said some officers contacted him after the failed promotion and urged him to bring back the plan.

Lieutenant Colonel Shamsuddeen Bappah was identified as one of those who allegedly pushed for the revival.

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The documents said Bappah travelled from Ibadan to Abuja to meet Ma’aji and discuss the matter.

He was also said to have considered selling a plot of land in Bauchi to raise funds, although the property was reportedly not sold.

Following the revival, meetings were allegedly held at different locations in Abuja, including Brookville Hotel and Greenland Hotel in Lokogoma.

Ma’aji said the meetings involved some of the officers who had been part of the earlier discussions, while additional people were also introduced.

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He, however, denied that his failed promotion was the main reason behind the alleged plan.

Instead, he pointed to several national policies and problems, including fuel subsidy removal, naira reforms, taxation, electricity tariffs, corruption and insecurity.

He also referred to the #EndSARS and #EndBadGovernance protests, saying the demonstrations showed the level of frustration among many Nigerians over unemployment, economic hardship and poor living conditions.

The colonel also raised concerns about the welfare of members of the armed forces. He complained about military salaries, the treatment of wounded soldiers, housing, healthcare and the condition of retired personnel.

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He said he was particularly troubled by the situation of soldiers who sustained injuries during operations and were allegedly left without adequate support.

The documents further revealed allegations that the group attempted to recruit more officers, soldiers and civilians.

Some individuals were reportedly contacted through existing relationships, while meetings were used to discuss possible roles within the alleged movement.

Ma’aji also spoke about an alleged proposal to mobilise members of the Civilian Joint Task Force from the North-East.

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He said the idea was to bring personnel to Abuja, although the plan was not fully developed.

He maintained that there was no fixed date for the alleged coup because the group was still trying to obtain more resources and recruit additional personnel.

According to his account, the alleged operation was expected to take place at night and involved plans to place some senior military officials under arrest.

However, he said the preparations had not reached the point of execution when security agencies intervened.

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Ma’aji named several serving and retired officers while discussing the alleged movement.

He also denied the involvement of some people mentioned in the investigation and said certain officers had only been informed about the discussions.

The alleged plot came under security investigation after Ma’aji was arrested on September 29, 2025, shortly before the Federal Government cancelled the October 1 Independence Day parade.

He was subsequently interrogated between October 18, 2025, and February 19, 2026, according to the records cited in the investigation.

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The Defence Headquarters initially described the detention of the officers as an internal process aimed at maintaining discipline within the military.

It later confirmed that an alleged plot had been uncovered and said officers found culpable would face military judicial proceedings.

By February, about 40 serving and retired military personnel, police officers and civilians had reportedly been arrested or questioned in connection with the investigation.

In April, the Federal Government filed 13 charges against six defendants at the Federal High Court in Abuja.

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Those charged include retired Major-General Mohammed Ibrahim Gana, retired Navy Captain Erasmus Ochegobia Victor, Police Inspector Ahmed Ibrahim, Presidential Villa electrician Zekeri Umoru, Bukar Kashim Goni and Islamic cleric Abdulkadir Sani.

Several serving officers, including Ma’aji, are facing separate court-martial proceedings.

The admissibility of statements obtained during the investigation has also become an issue in the cases.

Some defendants have challenged the statements attributed to them, arguing that they were not made voluntarily.

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The prosecution has rejected the claims and maintained that the proper procedures were followed.

The court consequently ordered a trial-within-trial to determine whether the disputed statements were made voluntarily before deciding whether they could be used as evidence.

Meanwhile, former Bayelsa State governor Timipre Sylva has denied allegations that he financed the alleged plot.

Sylva, who served as Minister of State for Petroleum Resources under Buhari, said through his spokesperson that he had no involvement in planning or providing logistics for any coup attempt.

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Five people linked to him are facing separate charges over allegations that they concealed his whereabouts, while nine properties associated with him are under an interim forfeiture order.

The allegations contained in Ma’aji’s statement remain subject to judicial proceedings, and the defendants are presumed innocent until proven guilty by the courts.

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Wike Debunks Report He’s Lobbying For APC Presidential Campaign DG, Reiterates Commitment To Tinubu’s Reelection

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The Federal Capital Territory (FCT) Minister, Nyesom Wike, has debunked reports in some section of the media suggesting that he was lobbying to be made Director-General (DG) of the All Progressives Congress (APC) Presidential Campaign Council (PCC).

The Minister, who reiterated his unflinching support for the reelection of President Bola Ahmed Tinubu, said that he does not need to be the DG or even member of the President’s Campaign Council to deliver ensure that the President wins massively in Rivers State and the FCT.

A report in some section of the media had listed the FCT among top party chieftains and government officials lobbying or being mentioned for the position of the APC Presidential Campaign Council DG.

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However, reacting through his Senior Special Assistant on Public Communications and Social Media, Lere Olayinka, the FCT described the report as false, saying he did not at any time discuss leadership or even membership of the Presidential Campaign Council with anyone.

He said; “I am outside Nigeria, resting and relaxing after spending over 30 days, commissioning projects, flagging off new ones and inspecting ongoing ones, especially those scheduled for commissioning in December and January, next year.

“When I return, our focus will be the continuous delivery of our mandate in line with the President’s Renewed Hope Agenda and to further enhance his electoral fortune in Rivers State and the FCT.

“Therefore, I do not need to be the DG or even member of the Presidential Campaign Council of Mr President’s political party to contribute my quota by ensuring that he wins handsomely in Rivers State and the FCT.”

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NSCDC Deploys 10,210 Staff For Osun Guber Election

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The Nigeria Security and Civil Defence Corps (NSCDC) has deployed 10,210 personnel and specialised tactical units to Osun State ahead of the guber election.

The Commandant-General of the Corps, Prof. Ahmed Abubakar Audi, ordered the deployment as part of efforts to strengthen security across the state and ensure a peaceful electoral process.

The National Public Relations Officer of the NSCDC, Babawale Afolabi, disclosed this in a statement issued on Monday in Abuja.

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According to Afolabi, the deployment, which commenced on Monday, is aimed at providing a secure environment for voters, electoral officials, observers, journalists and residents to participate in the election without fear or intimidation.

The statement said personnel from the Oyo, Ondo, Ekiti, Ogun, Lagos, Kwara, Edo, Kogi, Delta and Federal Capital Territory (FCT) State Commands would reinforce the Osun State Command.

It added that about 1,000 personnel from each of the commands would be deployed, comprising both uniformed and undercover operatives, to strengthen security coverage across the state alongside other security agencies.

Audi also directed the deployment of specialised formations with capabilities tailored to the security requirements of the election.

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They include the CG’s Special Intelligence Squad (SIS), Special Weapons and Tactics (SWAT) Unit, Specialised Female Squad, Mining Marshals, Special Strike Force, Crack Squad and K9 Unit.

The statement said the specialised teams would complement the regular deployment through intelligence gathering, crime prevention and detection, protection of critical assets, crowd control and other security responsibilities within their areas of competence.

For effective coordination of the election security operations, the Deputy Commandant-General in charge of Operations, DCG Ayuba Phillip, alongside designated Assistant Commandants-General and other senior officers, will relocate to Osun State to supervise the deployment.

Audi assured residents that the NSCDC would maintain professionalism, impartiality and respect for citizens’ rights throughout the electoral process.

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He stressed that the protection of election materials, electoral officials and voters would remain a priority for the Corps.

Audi also directed personnel to work in unbiased synergy with other security agencies on election duty to ensure a free, fair and credible election.

The Commandant-General warned that the NSCDC, in collaboration with other security agencies, would not tolerate activities capable of disrupting the electoral process.

He added that political thugs and other individuals planning to disrupt the peaceful conduct of the election would face the law in accordance with the Electoral Act.

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The NSCDC appealed to political parties, candidates, supporters and residents to maintain peace and allow the democratic process to take its course.

It said the Corps would continue to work with the Nigeria Police Force, military and other sister security agencies under the established inter-agency security framework to ensure effective coordination across the state’s 30 Local Government Areas.

Audi further urged residents to remain calm, peaceful and vigilant during the election period and cooperate with security personnel.

He also encouraged members of the public to report suspicious activities and security concerns promptly to the appropriate security authorities.

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