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Why poor quality of telecom services still persists

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By Sonny Aragba-Akpore

Early last week,the Association of Licensed Telecommunications Operators of Nigeria (ALTON) announced a temporary suspension of Subscriber Identification Module (SIM) card services nationwide to address concerns raised by the National Identity Management Commission (NIMC) on migration of SIM related services to the national platform.
In a statement issued on Tuesday July 1,2025 and signed by ALTON chairman, Gbenga Adebayo an engineer and publicity secretary, Damian Udeh, a lawyer,said the transition, which affects processes such as SIM swap, SIM replacement, new SIM activations, and Mobile Number Portability (MNP), has introduced unforeseen technical challenges, temporarily disrupting real-time identity verification services nationwide.
Although it claimed it was giving such directives on the instructions of NIMC,there are also strong indications that the steps were being taken to forestall and minimize further congestion on the various networks which have continued to experience outages leading to uncomfortable customer experience.
Poor services have been traced to tired and sometimes decaying infrastructure as Mobile Network Operators (MNOs) are believed to have been traumatized by rising foreign exchange rates,dwindling revenue occassioned by customer aparthy to subscriptions as a result of a comatose economy and unrealistic purchasing power.There are also issues of right of way challenges created by local government and state officials.
While operators emphasize services in the urban and semi urban areas where the economy appears resilient,rural dwellers have been left to bemoan a fate that makes them resort to their own devices to communicate.
Even in the so called urban centres,there are several black spots so much that no urban dwellers can lay claim to robust services and as a result,subscribers are plagued constantly by incomplete calls,drop calls and poor data services.
Except for those who may pretend that all is well,the situation is not as rosy as we imagine.
Strangely,ALTON and its members are helpless.
Even the regulator,the Nigerian Communications Commission (NCC) appears handicapped as it cannot go beyond dishing out guidelines to improve service delivery in an economy guided by business decisions.
Beautiful as such guidelines and policies may seem,the operators are clearly the ones to determine how fast and far they can run especially since any race or decision is based on funding more so when foreign direct investment (FDI) has been on a steep decline in the last few years.
Although not generally discussed, one critical factor is the shortage of foreign exchange in Nigeria.
Due to paucity of local funding,operators rely heavily on foreign exchange for imported equipment and services—ranging from base stations,towers and routers to software licensing and satellite connectivity, and so foreign exchange sourcing remains a nightmare and operators face delays in importing vital infrastructure components;Costs of equipment rise, especially when they have to source foreign currency from the parallel market at higher rates;Payments to international vendors are delayed, straining business relationships and slowing maintenance or support services; and expanding projects are stalled, as the deployment of 4G and 5G networks is hindered.ALTON stated last week that“this disruption (of SIM service suspension)follows a recent directive from the NIMC, mandating our Mobile Network Operator (MNO) members to transition to a new identity verification platform. The migration process, which is central to the verification required for SIM registration and other services, has unfortunately impacted service availability,”In 2024, the NCC) established comprehensive Quality of Service (QoS) thresholds to enhance the performance of telecommunications services in the country. These standards, outlined in the Nigerian Communications (Quality of Service) Regulations, 2024, and the accompanying Business Rules, set clear expectations for telecom operators across various network segments.
These were enshrined in the Key Performance Indicators (KPIs) and Thresholds specifically for operators’ guidance.
The regulations define specific KPIs for 2G, 3G, and 4G networks, focusing on critical metrics such as:
.Drop Call Rate: The percentage of calls that are unexpectedly terminated.
.Call Setup Success Rate: The percentage of calls successfully connected.
.Traffic Congestion: The level of network congestion affecting call and data services.
Operators were required to meet these KPIs to ensure optimal service delivery.
Penalties were also prescribed for failure to comply .
These penalties include a fine of ₦5 million per infraction, plus an additional ₦500,000 for each day the violation persists .
The regulator categorized the country into three priority reporting areas to tailor service quality efforts:
For instance Priority 1 Areas including Lagos, Abuja, Rivers State Require 100% compliance with QoS KPIs.
While priority 2 Areas: Require 80% compliance.
Priority 3 Areas: Require at least 70% compliance.
“This tiered approach ensures that regions with higher demand receive focused attention .”Telecom operators were expected to submit monthly QoS reports to the NCC, detailing their performance against the established KPIs.
“The NCC employs various methods to assess compliance, including drive tests, consumer surveys, and data from Network Operating Centres (NOCs).”
Although the NCC has the authority to impose administrative fines on operators who fail to meet QoS standards but it is not clear how this could be done especially when the operators are handicapped .
The NCC fines range from ₦5 million to ₦15 million per infraction, with daily penalties of ₦500,000 to ₦2.5 million for ongoing violations .
“These regulations aim to improve the overall telecommunications experience for Nigerian consumers by ensuring consistent and reliable service delivery across the country” NCC documents submit.
In reality,poor quality of service is traceable to a myriad of factors including Inadequate Infrastructure which are
Poorly maintained or outdated network infrastructure leading to frequent breakdowns and service interruptions.
There are also insufficient investments in expanding network coverage, especially in rural areas.
The recurrence of poor and
unreliable electricity supply forces telecom operators to rely heavily on expensive generators, increasing operational costs and causing downtime.
High subscriber density without proportional infrastructure expansion causes network congestion, leading to dropped calls and slow data speeds.
Regulatory challenges especially in delays and inconsistencies in government policies and regulatory frameworks hinder timely upgrades and improvements in telecom services.
Lack of efficient customer support and service management contributes to unresolved complaints and customer dissatisfaction.
Frequent vandalism of telecom equipment and theft of cables disrupt network services and increase maintenance costs.
Scarcity of adequate frequency spectrum allocated to operators restricts network capacity and quality.
There is deficiency in expertise through Shortage of skilled technical personnel that affects the maintenance and optimization of telecom networks.
Above all high operational costs and economic instability limit the ability of operators to invest in quality infrastructure.
“Difficult terrain and dispersed populations make infrastructure deployment costly and challenging, impacting service consistency” operators lament.

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How God Brought My Wife Back After Six-Month Coma — Akpabio

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Senate President Godswill Akpabio has recounted the harrowing experience of watching his wife, Unoma, spend six months in a coma in a German hospital, saying he was convinced that only divine intervention could save her life.

Akpabio disclosed the experience during a visit to the Prayer Ground of St Padre Pio in St Giovanni Rotondo, Italy, where he said he had gone to give thanks for his wife’s recovery and pray for his family, Nigeria and the 2027 general elections.

According to a statement issued by his Special Assistant on Media, Jackson Udom, Akpabio said his wife was placed on life support after a medical procedure reportedly went wrong, leaving her in a critical condition.

“My wife was in a coma for six months in a hospital in Germany. She was 98 per cent dead,” Akpabio said.

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The Senate President said doctors had little hope that she would recover as she remained on life support.

He recalled turning to prayer, seeking the intercession of the Virgin Mary and St Padre Pio while refusing to give up hope.

According to him, he used a picture of Padre Pio to make the sign of the cross over his wife while she remained on life support.

“Miraculously, she woke up. That hospital, to date, is yet to understand what happened,” he said.

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Akpabio said the experience deepened his faith in the intercession of Padre Pio, explaining that his visit to the prayer ground was also a thanksgiving for what he described as his wife’s remarkable recovery.

“This is my 10th time here. When my wife was finally discharged from the hospital, she waited for three months before she could remember my name and those of the children,” he said.

Beyond his family’s experience, Akpabio used the visit to pray for Nigeria, particularly for an end to banditry, terrorism and other forms of insecurity affecting the country.

“We came to offer prayers and get blessings from God for ourselves, our families, and our dear country that is currently being ravaged by banditry and terrorism,” he said.

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Describing the prayer ground as “Holy ground,” the Senate President said those who follow Padre Pio believe in his intercession.

He also disclosed that his family named one of their sons Pio in honour of the saint and established the Pio Football Academy, which he said provided training and scholarships to children from disadvantaged backgrounds.

Akpabio’s visit comes amid heightened political activities ahead of the 2027 general elections, even as insecurity remained one of the major concerns confronting the country.

The Senate President said his prayers at the site were focused on his family, Nigeria and the forthcoming elections.

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IBB, Abdulsalami Demand Full Probe Into Deaths of 37 Miners in NSCDC Custody

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Former military President Ibrahim Badamasi Babangida and former Head of State Abdulsalami Abubakar have called for a thorough and transparent investigation into the deaths of 37 suspected illegal miners who died while in the custody of the Nigeria Security and Civil Defence Corps (NSCDC) in Minna, Niger State.

The former leaders made the call as concerns mounted over the circumstances surrounding the deaths, which have triggered public outrage, protests and calls for accountability.

The victims were among scores of suspected illegal miners arrested by NSCDC operatives during enforcement operations at mining sites in the M.I. Wushishi and Lukoto areas of Niger State on September 15 and 16, 2026. The deaths were discovered in the early hours of September 17.

The Niger State Government subsequently confirmed that 37 detainees had died in NSCDC custody. Governor Mohammed Umaru Bago declared three days of mourning and ordered an inquiry into the incident.

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The circumstances surrounding the deaths remain under investigation.

The NSCDC initially said the detainees were found dead following a suspected disease outbreak, but its national headquarters stressed that no specific cause had been established and that medical and laboratory examinations were required before any conclusion could be reached.

Babangida, in a statement issued on his behalf by Dr Danladi Umar Abdulhameed, described the deaths as tragic and deeply disturbing while extending his condolences to the families of the deceased, as well as the government and people of Niger State.

He commended the state government for constituting a committee of inquiry and commencing medical and forensic examinations aimed at determining the circumstances and actual causes of the deaths.

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According to Babangida, the investigative process was necessary to establish the facts and ensure that appropriate action was taken based on the findings.

He urged residents, particularly youths and relatives of the deceased, to remain calm and allow the investigation to proceed, warning against actions capable of escalating tensions or threatening peace and security in the state.

The former military president also expressed hope that the investigation would be conducted transparently and provide credible answers to the bereaved families and the wider public.

Similarly, Abdulsalami described the deaths of the 37 young people as a painful loss to their families, communities, Niger State and Nigeria.

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The former Head of State called for an in-depth investigation to establish exactly what happened while the miners were in custody and to ensure that appropriate measures were put in place to prevent a recurrence.

He also urged relevant government agencies and stakeholders to strengthen safety measures at mining sites, particularly for young people whose livelihoods depend on artisanal mining and other economic activities.

Abdulsalami further appealed for calm among affected communities and called on the authorities to provide necessary support to the families of the deceased.

FG Suspends NSCDC Officers, Sets Up Independent Panel
The calls from the former leaders came as the Federal Government stepped up its response to the incident.

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President Bola Ahmed Tinubu directed a comprehensive investigation, while the Minister of Interior, Olubunmi Tunji-Ojo, constituted a 10-member independent committee to investigate the deaths.

The government also suspended the Niger State NSCDC Commandant and 20 other officers pending the outcome of the investigation. The committee has two weeks to complete its assignment and submit its report.

The investigation is expected to examine the circumstances of the arrests, the condition of the detainees upon arrival, the conditions in which they were held, medical attention provided to them and other factors that may have contributed to the deaths.

The incident has also prompted broader calls for accountability from civil society and human rights organisations, with groups demanding an independent investigation into the deaths.

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Meanwhile, questions have continued to surround the conditions under which the detainees were held. Some survivors reportedly alleged severe overcrowding and poor ventilation, while authorities have maintained that the actual cause of death must be established through proper investigation and medical evidence.

The incident has heightened concerns about the enforcement of Nigeria’s campaign against illegal mining, an activity authorities have linked to environmental degradation and, in some areas, criminal networks. At the same time, the deaths have raised questions about the treatment and welfare of suspects while in state custody.

The independent investigation is expected to determine the circumstances that led to the deaths and identify any responsibility or institutional failures involved.

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Bauchi by-election: Police arrest 47 for impersonating state security

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The Bauchi State Police Command has arrested 47 people allegedly posing as operatives of a state-owned security outfit during the by-election in Disina State Constituency, Shira Local Government Area of the state.

The suspects were arrested at various polling units on Saturday while allegedly armed with guns, cutlasses and sticks, contrary to the Electoral Act and security directives issued ahead of the election.

The Police Public Relations Officer of the command, SP Nafiu Habib, disclosed this in a statement on Saturday.

Habib said, “Following our deployment for election duty in Disina State Constituency, Shira LGA, 47 operatives claiming to be members of a state-owned security outfit were arrested within polling units.

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“They were found in possession of guns, cutlasses and sticks, in contravention of the Electoral Act and the security directives earlier issued.”

The PPRO added that the suspects were immediately taken into custody, while firearms and other dangerous weapons were recovered from them.

He said, “The suspects were immediately taken into custody. Exhibits, including firearms and other dangerous weapons, were recovered from them.”

According to Habib, the Commissioner of Police, Sani-Omolori Aliyu, condemned the development and directed that the suspects be transferred to the State Criminal Investigation Department for further investigation.

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He quoted the CP as condemning “this blatant disregard for lawful directives and attempt to undermine the electoral process.”

Habib said the suspects had been transferred to the SCID, Bauchi, “for discreet investigation and prosecution in accordance with the law.”

The command reiterated its commitment to ensuring a peaceful, credible and hitch-free by-election.

It warned that “any person or group, regardless of status, who attempts to disrupt the electoral process or cause a breach of peace will be decisively dealt with.”

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The police also called on members of the public to remain law-abiding and report suspicious activities to the authorities.

PUNCH reports that the Bauchi State Police Command, in a statement issued on Friday, September 18, 2026, outlined security arrangements for the bye-elections in Disina State Constituency, Shira LGA, and Sakwa State Constituency, Zaki LGA.

In the statement, the command declared that “state-owned security outfits, quasi-security agencies, private security guards and vigilante groups are not allowed to participate in election security coverage.”

The command stated that only “statutorily recognised security agencies under the Inter-Agency Consultative Committee on Election Security are mandated to provide security for the elections.”

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