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Why poor quality of telecom services still persists
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By Sonny Aragba-Akpore
Early last week,the Association of Licensed Telecommunications Operators of Nigeria (ALTON) announced a temporary suspension of Subscriber Identification Module (SIM) card services nationwide to address concerns raised by the National Identity Management Commission (NIMC) on migration of SIM related services to the national platform.
In a statement issued on Tuesday July 1,2025 and signed by ALTON chairman, Gbenga Adebayo an engineer and publicity secretary, Damian Udeh, a lawyer,said the transition, which affects processes such as SIM swap, SIM replacement, new SIM activations, and Mobile Number Portability (MNP), has introduced unforeseen technical challenges, temporarily disrupting real-time identity verification services nationwide.
Although it claimed it was giving such directives on the instructions of NIMC,there are also strong indications that the steps were being taken to forestall and minimize further congestion on the various networks which have continued to experience outages leading to uncomfortable customer experience.
Poor services have been traced to tired and sometimes decaying infrastructure as Mobile Network Operators (MNOs) are believed to have been traumatized by rising foreign exchange rates,dwindling revenue occassioned by customer aparthy to subscriptions as a result of a comatose economy and unrealistic purchasing power.There are also issues of right of way challenges created by local government and state officials.
While operators emphasize services in the urban and semi urban areas where the economy appears resilient,rural dwellers have been left to bemoan a fate that makes them resort to their own devices to communicate.
Even in the so called urban centres,there are several black spots so much that no urban dwellers can lay claim to robust services and as a result,subscribers are plagued constantly by incomplete calls,drop calls and poor data services.
Except for those who may pretend that all is well,the situation is not as rosy as we imagine.
Strangely,ALTON and its members are helpless.
Even the regulator,the Nigerian Communications Commission (NCC) appears handicapped as it cannot go beyond dishing out guidelines to improve service delivery in an economy guided by business decisions.
Beautiful as such guidelines and policies may seem,the operators are clearly the ones to determine how fast and far they can run especially since any race or decision is based on funding more so when foreign direct investment (FDI) has been on a steep decline in the last few years.
Although not generally discussed, one critical factor is the shortage of foreign exchange in Nigeria.
Due to paucity of local funding,operators rely heavily on foreign exchange for imported equipment and services—ranging from base stations,towers and routers to software licensing and satellite connectivity, and so foreign exchange sourcing remains a nightmare and operators face delays in importing vital infrastructure components;Costs of equipment rise, especially when they have to source foreign currency from the parallel market at higher rates;Payments to international vendors are delayed, straining business relationships and slowing maintenance or support services; and expanding projects are stalled, as the deployment of 4G and 5G networks is hindered.ALTON stated last week that“this disruption (of SIM service suspension)follows a recent directive from the NIMC, mandating our Mobile Network Operator (MNO) members to transition to a new identity verification platform. The migration process, which is central to the verification required for SIM registration and other services, has unfortunately impacted service availability,”In 2024, the NCC) established comprehensive Quality of Service (QoS) thresholds to enhance the performance of telecommunications services in the country. These standards, outlined in the Nigerian Communications (Quality of Service) Regulations, 2024, and the accompanying Business Rules, set clear expectations for telecom operators across various network segments.
These were enshrined in the Key Performance Indicators (KPIs) and Thresholds specifically for operators’ guidance.
The regulations define specific KPIs for 2G, 3G, and 4G networks, focusing on critical metrics such as:
.Drop Call Rate: The percentage of calls that are unexpectedly terminated.
.Call Setup Success Rate: The percentage of calls successfully connected.
.Traffic Congestion: The level of network congestion affecting call and data services.
Operators were required to meet these KPIs to ensure optimal service delivery.
Penalties were also prescribed for failure to comply .
These penalties include a fine of ₦5 million per infraction, plus an additional ₦500,000 for each day the violation persists .
The regulator categorized the country into three priority reporting areas to tailor service quality efforts:
For instance Priority 1 Areas including Lagos, Abuja, Rivers State Require 100% compliance with QoS KPIs.
While priority 2 Areas: Require 80% compliance.
Priority 3 Areas: Require at least 70% compliance.
“This tiered approach ensures that regions with higher demand receive focused attention .”Telecom operators were expected to submit monthly QoS reports to the NCC, detailing their performance against the established KPIs.
“The NCC employs various methods to assess compliance, including drive tests, consumer surveys, and data from Network Operating Centres (NOCs).”
Although the NCC has the authority to impose administrative fines on operators who fail to meet QoS standards but it is not clear how this could be done especially when the operators are handicapped .
The NCC fines range from ₦5 million to ₦15 million per infraction, with daily penalties of ₦500,000 to ₦2.5 million for ongoing violations .
“These regulations aim to improve the overall telecommunications experience for Nigerian consumers by ensuring consistent and reliable service delivery across the country” NCC documents submit.
In reality,poor quality of service is traceable to a myriad of factors including Inadequate Infrastructure which are
Poorly maintained or outdated network infrastructure leading to frequent breakdowns and service interruptions.
There are also insufficient investments in expanding network coverage, especially in rural areas.
The recurrence of poor and
unreliable electricity supply forces telecom operators to rely heavily on expensive generators, increasing operational costs and causing downtime.
High subscriber density without proportional infrastructure expansion causes network congestion, leading to dropped calls and slow data speeds.
Regulatory challenges especially in delays and inconsistencies in government policies and regulatory frameworks hinder timely upgrades and improvements in telecom services.
Lack of efficient customer support and service management contributes to unresolved complaints and customer dissatisfaction.
Frequent vandalism of telecom equipment and theft of cables disrupt network services and increase maintenance costs.
Scarcity of adequate frequency spectrum allocated to operators restricts network capacity and quality.
There is deficiency in expertise through Shortage of skilled technical personnel that affects the maintenance and optimization of telecom networks.
Above all high operational costs and economic instability limit the ability of operators to invest in quality infrastructure.
“Difficult terrain and dispersed populations make infrastructure deployment costly and challenging, impacting service consistency” operators lament.
News
Tinubu government begins 2026 Tertiary Institutions National Laureate Programme
● Institutions directed to Constitute Laureate Committees as Nigeria Begins Search for its Finest Academic Research
The Tertiary Institutions National Laureate Committee has formally announced the commencement of the 2026 National Laureate Programme, marking the inaugural edition of what is expected to become Nigeria’s foremost national platform for recognising outstanding student academic research, innovation and scholarly excellence across tertiary institutions.
The launch of the Programme signals a major milestone in the Federal Government’s commitment to promoting research excellence, strengthening the nation’s knowledge economy and placing scholarship at the centre of Nigeria’s development agenda.
The National Laureate Programme, inaugurated by the Federal Government under the leadership of the Honourable Minister of Education, Dr Tunji Alausa, CON, is designed to identify, evaluate, celebrate and reward exceptional undergraduate dissertations, master’s theses and doctoral research produced in accredited Nigerian tertiary institutions.
Supported by an annual research prize fund of ₦365 million, the Programme ranks among Nigeria’s most prestigious academic recognition initiatives and reflects the Federal Government’s determination to encourage original research, innovation and solutions capable of addressing national and global challenges.
Beyond recognising academic excellence, the Prize is intended to strengthen Nigeria’s research ecosystem by promoting innovation, encouraging the commercialisation of research outputs, supporting industrial development, inspiring future researchers and establishing scholarship as a strategic national asset.
As part of the commencement of the 2026 edition, all accredited universities, polytechnics, colleges of education, monotechnics, military institutions and other eligible tertiary institutions are requested to immediately commence internal preparations for participation.
Every eligible institution is expected to constitute an Institutional Laureate Selection Committee made up of experienced academics with proven research records, unquestionable integrity and the capacity to conduct objective evaluations in accordance with the approved National Laureate Programme framework.
Institutions are also required to formally submit the names and designations of the Chairman, Secretary and members of the Committee, after which the Committee will coordinate the institution’s participation in the Programme.
Following the institutional evaluation process, each participating institution is expected to nominate up to eighteen outstanding research works, comprising six undergraduate dissertations, six master’s theses, and six doctoral theses in the case of universities, or their equivalents for polytechnics, monotechnics, colleges of education, and other tertiary institutions, drawn from the six approved thematic areas, such as Agriculture, Teaching Innovation, Medicine and Health Sciences, Engineering, Science, and Technology, Law, Arts and Social Sciences.
The Programme offers Star Prizes of ₦35 million for the undergraduate category, ₦50 million for the master’s category, and ₦100 million for the doctoral category.
In addition, 15 Thematic Laureate Awards, valued at ₦12 million each, will be presented to other outstanding winners.
Institutions are reminded that every nominated research work must first be formally submitted as required under the National Policy for the Nigeria Education Repository and Databank (NERD) and assigned a valid National Document Number (NDN) before it can be considered for the National Laureate Programme.
This requirement reinforces the Federal Government’s commitment to research integrity, proper documentation and the preservation of Nigeria’s academic output within the national knowledge infrastructure.
The Committee further reminds participating institutions that the National Laureate Programme operates a rigorous three-tier evaluation system, comprising Institutional, Regional, also referred to as Zonal, and National assessments.
This multi-layered process has been designed to guarantee transparency, fairness, objectivity and merit in the selection of the country’s finest academic research.
Institutions are therefore encouraged to conduct their internal assessments with the highest standards of professionalism and impartiality, recognising that only the very best research works will progress through the successive stages of evaluation.
The management of every participating institution is responsible for constituting its Institutional Laureate Selection Committee in accordance with the approved guidelines. Once constituted, the institution’s approved NERD Focal Officer (NFO) is required to designate the Committee members through NFO dashboard on NERD.
This formal designation grants authorised members secure access to make entries, evaluate submissions and digitally manage the institution’s participation on the national Laureate Dashboard throughout the Programme.
The National Laureate Committee also calls on Nigerian professional bodies and associations to play an active role in safeguarding the integrity of the Programme by nominating distinguished scholars and subject experts for appointment into the Regional Laureate Selection Committees across the six geopolitical zones of the Federation.
Professional bodies representing agriculture, science, engineering and technology, medicine, law, arts and social sciences, teaching, and related disciplines are encouraged to submit nominations of suitably qualified experts with established records of scholarship, peer review, integrity and professional leadership.
Those appointed will participate in the independent regional evaluation of research submissions before the national assessment. All nominations will undergo rigorous screening based on merit, experience, integrity, diversity and conflict of interest requirements to ensure that the Programme maintains the highest standards of credibility and academic excellence.
Institutions and professional bodies are advised to conclude the selection of committee members and subject matter experts by 15 August 2026 while the submission of institutional entries will continue until the 31st of August 2026.
It noted that submissions would include mandatory digital transmission as provided in the guideline on the National Laureate portal.
Describing the Programme as a landmark national investment in intellectual capital, the Chairman of the National Laureate Committee, Emeritus Professor Abubakar S. Sambo (OON), said the National Laureate Programme was designed to elevate academic excellence to national prominence, encourage world-class research, inspire innovation and recognise scholars whose work has the potential to transform lives, industries and the future of Nigeria.
He encouraged every eligible institution and every relevant professional association to participate actively in ensuring the success of the inaugural edition of the Programme.
Further information, including detailed guidelines, committee manuals and application procedures, is available on the National Laureate Programme website at www.nationalaureate.ng.
Additional guidance may also be obtained through the Committee Guide and the Application Guide available on the website.
Issued by:
Ita Ekpenyong
Spokesperson
National Laureate Committee
News
Troops rescue 34 abductees, nab ISWAP informant, recover arms
Troops of the Nigerian Army have, in the last 24 hours, rescued 34 kidnap victims, apprehended suspected ISWAP informants and recovered arms and ammunition in coordinated operations nationwide.
This is contained in an operational report made available to the News Agency of Nigeria (NAN) on Sunday.
The report said that troops of Operation HADIN KAI rescued 31 kidnap victims from terrorists along the Buratai-Kamuya road in Biu Local Government Area of Borno.
It said the rescue followed a swift response after troops of 135 Special Forces Battalion detected ISWAP/JAS terrorists abducting civilians from four vehicles through CCTV surveillance.
According to the report, troops immediately deployed a quick reaction force, engaged the terrorists and forced them to abandon the victims and flee, with one motorcycle left behind.
“In another operation, troops of 145 Battalion conducted a fighting patrol to the Turoh general area of Damasak in Mobbar Local Government Area.
“The terrorists reportedly fled on sighting the troops, leaving behind two motorcycles and illicit drugs recovered during exploitation of the area.
“Also, troops of 232 Battalion Tactical apprehended a suspected ISWAP informant at Garaha Market in Hong Local Government Area of Adamawa,” it said.
In the North-West, the report revealed that troops of Operation FANSAN YAMMA engaged terrorists moving with rustled cattle in Tsafe Local Government Area of Zamfara.
It added that the troops’ superior firepower forced the terrorists to withdraw in disarray during the encounter.
The report also revealed that troops of Operation MESA rescued a kidnapped woman and her two children along the old Obajana-Jakura-Tajimi road in Lokoja Local Government Area of Kogi.
According to the report, preliminary investigation revealed that the victims were abducted on July 29 from a Ruga settlement in the Gada-Biyu area of the same local government.
“In Plateau State, troops of Operation Enduring Peace responded to reports of an attack on a herder in Bassa Local Government Area.
“The assailants had fled before the troops arrived, while the deceased and recovered cattle were handed over to the victim’s family,” it added.
In the South-East, the report said the troops of Operation UDO KA recorded a major breakthrough with the arrest of three suspected terrorists linked to the ambush of troops in Imo on May 4.
It added that the operation, conducted in Delta and Imo states, followed intelligence obtained from earlier arrested suspects.
According to the report, troops recovered four AK-47 rifles, one FN rifle, a pistol, 11 AK-47 magazines, two FN magazines, 239 rounds of assorted ammunition, a fragmentation jacket and other military items from terrorist camps.
“The recovered weapons included rifles earlier carted away during the May ambush on troops, while further exploitation led to the discovery of another terrorist camp containing additional arms and ammunition,” it said.
News
Joint military task force rescue kidnapped Lt Col, civilian after 10-day search operation
A joint military task force has rescued a senior Nigerian Army officer, Lt. Col. Ofor Amobi, and a civilian, Mr. Ikechukwu Onwuanra, after an intensive 10-day search-and-rescue operation across forests and communities in Enugu State.
This was contained in a military operational report made available to the News Agency of Nigeria (NAN) on Saturday, August 1, 2026 in Abuja.
The breakthrough came in the early hours of Saturday following sustained operations by troops of Sector 1, Operation UDO KA (OPUK).
The search mission involved personnel of the 82 Division Garrison, 103 Battalion (Rear), the Nigerian Navy Special Boat Service (NN SBS), and the 197 Special Forces Battalion, operating under the leadership of the Commander, 82 Division Garrison, with support from the Air Component.
According to the report, between 6:00 p.m. on July 31 and 6:00 a.m. on August 1, the joint troops continued search operations using actionable intelligence across Inyi, Awlaw and Akpugo-Eze forests and adjoining communities in Oji River Local Government Area of Enugu State.News
At about 2:00 a.m., the Divisional Police Officer (DPO) of Inyi Division alerted the troops to the suspected location of the kidnapped victims.
The troops immediately mobilised and launched a fighting patrol into the area, where they discovered Lt. Col. Amobi and Mr. Onwuanra abandoned at the edge of a forest. The civilian was found with a gunshot wound.
The victims were successfully rescued and evacuated to Inyi before being moved to the 82 Division Medical Hospital for medical treatment and comprehensive evaluation.
During preliminary debriefing, the victims disclosed that they had been blindfolded shortly after their abduction and transported to an unknown location.
They said they were later abandoned in a forest around the Enugu–Anambra border as the kidnappers came under sustained operational pressure.
The military attributed the successful rescue to the relentless pressure mounted by the joint force, supported by the Air Component, which maintained continuous dominance of the suspected hideouts and denied the abductors freedom of movement throughout the 10-day operation.
The sustained search-and-rescue mission ultimately forced the kidnappers to abandon the captives and flee.
Further investigations and follow-up operations are ongoing to identify, track and apprehend those responsible for the abduction.
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